IT Infrastructure Support Specialist
5 days ago
About the Role:
We are seeking a highly skilled IT Infrastructure Support Specialist to join our team at Master Halco, North America's leading manufacturer and wholesale distributor of perimeter security and fencing. As an IT Infrastructure Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and infrastructure.
Job Description:
- You will be responsible for providing level 1 and 2 technical support for our company's infrastructure, including hardware, software, and network issues.
- You will work closely with vendors and plant engineers to support workstations running manufacturing equipment and OT support.
- You will assist in implementing network hardening measures to protect against potential cyber threats and reinforce data protection.
- You will install and configure new software, computers, or peripheral equipment.
- You will maintain existing software and hardware by making changes, applying updates, installing drivers, or performing simple repairs as needed.
Required Skills and Qualifications:
- Excellent knowledge of Windows Operating Systems.
- Working knowledge of Active Directory and Office 365.
- Experience supporting VOIP and collaboration tools.
- Cisco Certified Network Associate (CCNA) or other Cisco certifications preferred.
- WAN experience preferred.
- Ability to communicate effectively and efficiently with employees at all levels of the organization.
- Critical thinking with problem-solving skills.
Benefits:
- A competitive compensation package, estimated to be around $65,000 - $80,000 per year, based on industry standards and location.
- An extended health care plan that includes medical, dental, and vision benefits.
- A registered pension plan with company match.
- A full-time position with Monday through Friday working hours.
Work Environment:
This is a manufacturing and office-based position that requires the ability to sit, climb, stand, lift, and/or move 50 pounds.
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