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Regional Manager, Administrative Services

2 months ago

Old Toronto, Ontario, Canada Grant Thornton - Canada Full time

About Us

Grant Thornton - Canada is a large and growing professional services firm that values its employees, clients, and the communities where we work and live. We're a community-driven organization that's purpose-driven and committed to making a difference.

Job Summary

We're seeking a highly skilled Regional Manager, Administrative Services to lead strategic projects and drive business growth. As a key member of our Administrative Services Team, you'll be responsible for leading initiatives, developing strategy, and implementing best practices to support our purpose.

Key Responsibilities

  • Lead strategic initiatives within the Administrative Services Team to support our purpose and align with Firm Wide and Business Unit priorities.
  • Participate in the development of strategy for the National Administrative Team and communicate, cascade, and implement strategy within respective Region or Team.
  • Work with the National Senior Manager, Administrative Services, to identify needs and implement changes related to the business unit and/or service lines within designated Business Units or segments.
  • Bring insights from the Region and/or specified BU to represent in cross-functional projects and firm-wide initiatives.
  • Collaborate with the Business Operations teams to support successful and seamless integration of new Administrative Colleagues from integrating firms.
  • Take the lead on process documentation and the Administrative Learning to Thrive pathway, collaborating with the L&D team and Administrative Leaders to develop and curate learning resources.
  • Coordinate and implement best practices, policies, and procedures.
  • Coach and lead specific colleagues, teams, or regions within the Administrative Services Team.
  • Day-to-day coaching, performance management, recruiting, and onboarding of assigned coachees of People Managers and Coachees.
  • Identify training needs for coachees and support coachees in the development of their annual goals in alignment with Firm Strategy.

Requirements

  • Post-secondary education in business administration, administrative services, or another relevant field.
  • Minimum of five years' work experience in relevant responsibilities.
  • Minimum of three years' work experience leading and coaching large teams.
  • Strong coaching skills and enthusiasm for supporting coachees in their growth and development.
  • Excellent interpersonal and communication skills.
  • Ability to build relationships with and influence individuals from all areas, role levels, and functions in the firm.
  • Ability to provide a balanced, practical approach to routine and complex issues.
  • Eager to make a difference and has an infectious can-do attitude.
  • Able to create an environment for growth and generate energy to inspire and lead.

What We Offer

We offer a competitive compensation package, including profit sharing, flexible work arrangements, RRSP contributions, firm-wide holiday closure, wellness benefits, concierge-like benefits, and more.