IT Operations Specialist

1 month ago

Burnaby, British Columbia, Canada Procon Mining & Tunnelling Ltd. Full time

Procon Mining and Tunnelling Ltd. is a leading mine development contractor in North America. We specialize in underground mine development, contract mining, underground excavations, civil tunneling, and mining-related construction projects. Our company culture is centered around integrity, innovation, relationships, and performance for our clients, business partners, and the communities we work in. As a safety-sensitive business, our workforce safety is the foundation of everything we do.

We are looking for a motivated and experienced IT Operations Specialist to join our IT department. The ideal candidate will work out of our Saskatoon, SK office, but we will consider those living in proximity to our offices in Burnaby, BC, Nisku, AB, and Val d'Or, QC.

Position Summary:

The IT Operations Specialist will be accountable for all operational IT services, including being the first point of contact for all IT-related queries from both local and remote Procon employees.

Responsibilities:

  • Provide Tier 1 and 2 level support on OS, software, hardware, mobile, and network.
  • Build images and backups as required on laptops and workstations.
  • Maintain and support internal and third-party software packages and escalate issues to vendors.
  • Build and deploy technology to automate maintenance, security, and deployment processes for workstations and mobile devices.
  • Research and resolve problems within the scope of responsibility.
  • Create or update accurate technical support documentation.
  • Recommend procedure modifications or improvements as needed.
  • Conduct on-site and remote maintenance or support.
  • Conduct special projects and assignments as assigned.

Qualifications/Requirements:

  • This is a bilingual position requiring English and French.
  • Minimum 3 years of proven working experience in an IT Operations Specialist role.
  • College diploma or university degree in Computer Science or a related field.
  • Previous working knowledge of Windows 10 & 11, Windows Servers 2016 or 2019, Active Directory & O365, networking, multi-function printers, IOS and Android, and ITIL v4 Foundation, A+ certification, Network+, or Sec+ is an asset.
  • Excellent communication skills, written and verbal.
  • Strong documentation and customer service skills.
  • Strong attention to detail with the ability to prioritize, manage time, meet deadlines, multitask, and work in a fast-paced environment.
  • A highly motivated team player with the skills and ability to manage changing priorities.
  • Exemplary attendance and punctuality.
  • Ability to travel.
  • Flexible work schedule and ability to work long hours when necessary.
  • For this position, you will be required to undergo a background check.
  • Candidates identifying as Indigenous are encouraged to apply.

What We Offer:

  • Competitive compensation range between $60,000 - $75,000 per year based on experience, skills, and qualifications.
  • Group RRSP.
  • Vacation.
  • Leading Extended Health Care benefits.
  • Employee Assistance Program.
  • Ability to develop your career alongside industry leaders.
  • Opportunity to create change within the workplace.
  • A positive and driven work environment.
  • Flexible work arrangement that includes working partially from the office and home.

Diversity, equity, and inclusion are valued at Procon. Increasing Indigenous and minority groups' representation within our company's workforce composition is a priority. We are an equal opportunity employer and welcome all qualified applicants.

We mine talent and nurture innovation. Our people truly are our strength. At Procon, whether in the field or the office, you'll be part of a cohesive team and work alongside great people from diverse backgrounds: people who love their work and are inspired to provide solutions to our clients and exceed expectations.

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