Insurance Operations Specialist
6 days ago
We are seeking a skilled Insurance Operations Specialist to join our team at Hub International Insurance Brokers. As a key member of our Personal Lines Operations team, you will provide exceptional training, compliance, and operational support to ensure the smooth delivery of our insurance services.
- Develop, maintain, and deliver Personal Lines technical training content.
- Collaborate with Personal Lines management and front-line employees to identify opportunities to improve workflows, implement new business processes, and best practices.
- Manage internal government auto audit and general PL quality assurance processes, documentation, and procedures.
- Conduct in-person government auto insurance, broker standards, and general procedural audits, identify any issues, prepare, and distribute audit finding reports, and recommend corrective action.
- Travel to all offices to conduct training and in-person audits.
- Collaborate with PL management and other subject matter experts to create, maintain, and store HUB's PL information, including guidelines, carrier changes, procedures, best practices, sales aids, and communications.
- Communicate business changes to front-line employees, including sales, training, efficiencies, systems, etc., working with HUB Coastal Ops team.
Requirements:
- 5+ years of experience in Personal Lines roles with a deep understanding of ICBC policies, sales, and administrative procedures.
- Level 2 General Insurance License.
- Experience working with Carrier Portals (ICBC, Auto & Residential) and EPIC.
- Good communication, problem-solving, and critical thinking skills.
- Experience and passion in training and compliance.
- Strong technical insurance knowledge of coverages.
- Ability to work independently with minimal supervision.
- Strong attention to detail and accuracy.
- Customer service-oriented with strong interpersonal skills.
- Works well in a fast-paced environment.
- Intermediate to advanced knowledge in MS Office, with a focus on Excel and Word.
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