Morning Package Center Associate

4 weeks ago


Saskatoon, Saskatchewan, Canada CB Canada Full time

Job Title: Morning Package Center Associate

Job Summary:

This position is responsible for loading, unloading, shipping, receiving, scanning, sorting, and stocking packages as well as various inside clerical tasks. This position performs other duties as assigned.

Responsibilities:

  • Delivers outstanding customer service to customers and telephone inquiries by finding and processing DCR/DCOs requests (including those with an ICN)
  • Operation of material and package handling equipment
  • Answers center phone and helps resolve package concerns
  • Receiving and accepting parcels and packages for exception processing including:
    • Research and update the DIS labels
    • Resolve any ECS packages that can be fixed using DA system
    • Research mislabeled packages
    • Calling customers to validate address corrections
    • E2DC corrections live for delivery same-day
    • Damage Inspections of damaged packages
      • Damage reports
      • Retapes/Rewraps
  • Sort, scan, label and secure parcels and packages on shelves for holds and inventory
    • This includes processing the opening and closing of ERN (International) packages
    • Processing/releasing futured packages for next delivery date
    • Pulling and sending back expired hold and will-call packages
    • Processing expired COD packages
    • Skid and shrink wrap shipments awaiting resolution
  • Putting packages on pallets or belts for sorters to scan and load to package cars, trailers and UPS aircraft
  • Ability to maneuver packages up to 150-lbs with assistance
  • Ability to work in a fast-paced warehouse and package dispatch operations environment
  • Package dispatch operation tasks may include:
    • Processing on-road exceptions
    • Finding exceptions on driver package cars
    • Solving and maintaining customer concerns/ECMs that are sent to the building via the SRC system
    • Ability to work with/learn UPS in-house dispatch software that are based on AS/400 systems;
  • Excellent Microsoft office skills;
  • Operates all equipment, software, and devices and trains others.
  • Maintains a clean, organized, and safe working environment.
  • Communicates with OMS/Supervisors any issues
  • Shift: Monday-Friday // 7am start. *Shift end times may vary depending on operational requirements - however most shifts are generally 3-5 hours per shift. Must be available until 12pm.

Qualifications:

  • High school diploma, GED, or International equivalent
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Strong verbal and written communication skills
  • Ability to lift up to 70+ lbs./32+ kgs.

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.


Key Responsibilities:

  • Deliver exceptional customer service by resolving package concerns and processing DCR/DCOs requests
  • Operate material and package handling equipment to efficiently process packages
  • Communicate effectively with customers and colleagues to resolve issues
  • Process exceptions and damaged packages to ensure timely delivery
  • Sort, scan, and secure packages for holds and inventory
  • Work in a fast-paced warehouse environment to meet operational requirements

Requirements:

  • High school diploma or equivalent
  • Strong computer skills and Microsoft Office proficiency
  • Excellent verbal and written communication skills
  • Ability to lift up to 70+ lbs./32+ kgs.

UPS Canada is committed to diversity and inclusion. We welcome applications from qualified candidates who share our values.



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