Customer Service Ambassador
2 weeks ago
About the Role:
We are seeking a compassionate and responsive Client Care Coordinator to join our team in Timmins. As a key member of our team, you will be responsible for delivering an exceptional customer experience to our valued clients, their loved ones, and the community healthcare practitioners that make up their care team.
Key Responsibilities:
- Enhance the customer experience by welcoming, engaging with, and meeting the needs of our clients and visitors on-site.
- Manage and prioritize telephone and email communications in a friendly and helpful manner.
- Collaborate with busy Service Technicians and Sales Consultants to oversee the client order administration, process payment, manage bank deposits, billing & payments as needed.
- Coordinate all the details to ensure timing, information, and expectations are accurate, transparent, and communicated to all parties involved.
Requirements:
- Experience working in a fast-paced office environment or a customer-facing role.
- Deadline driven and able to prioritize and manage a myriad of tasks as they come up throughout the day.
- Proficient in Microsoft Office Suite, comfortable navigating databases, and able to learn new software quickly.
- Interest in gaining exposure to the healthcare and personal mobility device industry.
What We Offer:
- Eligibility to a comprehensive benefits package.
- Robust vacation and personal days allotment.
- RRSP/DPSP match program.
- Maternity/parental leave top-up.
- Employee Assistance Program.
- Employee Discount Program.
- Tenure recognition through our Motion Milestone Program.
- Employee Referral Bonus Program.
- Professional Development Reimbursement.
- Eligibility to the company's pooled bonus plan.
- Goodlife Fitness corporate membership discount.
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