Customer Service Representative

2 weeks ago

Delta, British Columbia, Canada IMAGINE CANNABIS Full time
About Us

At IMAGINE CANNABIS, we are dedicated to providing our customers with a unique and exceptional retail experience. As advocates of responsible consumption, we strive to educate and build our cannabis community through knowledge, expertise, and passion.

Job Summary

We are seeking an experienced Customer Service Representative - Cannabis Retail Specialist to join our team in Tsawwassen. This part-time role is perfect for individuals who enjoy working in a fast-paced environment and are passionate about delivering outstanding customer service.

Responsibilities
  • Assist store manager in reaching all store objectives on a daily basis
  • Oversee all cash functions and perform duties including opening and closing procedures
  • Consistently monitor and encourage team members to meet the company's service standards
  • Proactively solve customer concerns and escalations
  • Commit to ensuring customer satisfaction
  • Help promote a positive work environment and team morale
  • Train new team members
  • Engage with customers to understand their needs and educate them on responsible cannabis use
  • Provide information based on ongoing learning and accurate product knowledge
Requirements
  • Pre-employment Criminal Record Check
  • CannSell or Selling it Right Standard Certificate
  • Demonstrate a desire and ability to develop a positive in-depth understanding of cannabis
  • Two years plus experience in a similar scope of role with sales and customer service experience in retail or hospitality with extensive customer-facing interaction
  • Ability to diplomatically and professionally interact with customers at all times
Benefits
  • Competitive hourly wage: $17.75-$22.00 per hour
  • Flexible schedule: 15-30 hours per week
  • Additional pay: Tips
  • Benefits: Casual dress, flexible schedule, on-site parking, store discount
  • Schedule: 4 hour shift, 8 hour shift, evening shift, holidays, weekends as needed
What We Offer
  • A supportive and inclusive team environment
  • Cross-training and continual learning opportunities
  • Employee incentives programs and cannabis education opportunities
Why Choose IMAGINE CANNABIS?

We offer a dynamic and rewarding work environment that fosters growth and development. If you are passionate about delivering exceptional customer service and have a strong interest in the cannabis industry, we encourage you to apply.

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