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National Account Administration Team Lead

1 month ago

Delta, British Columbia, Canada Gordon Food Service CA Full time
Job Summary

We are seeking a highly motivated and experienced National Account Administration Team Lead to join our team at Gordon Food Service CA. The successful candidate will be responsible for supervising a team of National Account Coordinators and Project Specialists, providing day-to-day direction and supervision to ensure the delivery of exceptional customer service.

About the Role

The National Account Administration Team Lead will play a key role in ensuring that best practices are observed and utilized within the team. This includes responding to elevated customer issues or concerns, performing similar duties and responsibilities of those supervised with a smaller customer portfolio, and mentoring, motivating, and developing staff.

This is a hybrid role, requiring the successful candidate to reside within a commutable distance from the Delta distribution center. The compensation package for this position ranges from $72,000 to $90,000 on an annual basis.

Key Responsibilities
  • Supervises a team of National Account Coordinators and Project Specialists
  • Interviews, hires, trains, and retains staff, conducts performance monitoring of staff, and initiates follow through with disciplinary action and termination in consultation with Human Resources when appropriate for the department
  • Mentors, motivates, and develops staff, serves as a role model
  • May perform duties of the National Account Coordinator, provides excellent customer service, order entry, issue resolution, and communication of information to and from customers, while working closely with the Account Managers and Customer Service Teams
  • Continually trains and develops all team members
Requirements
  • Excellent written, verbal, organizational, and communication skills
  • Strategic thinker who possesses strong problem-solving capabilities
  • Ability to prepare and deliver effective presentations and speak as a departmental representative
  • Ability to multi-task, prioritize work independently or within a team environment
  • Strong analytical ability
  • Ability to develop solutions to complex problems and ensures those solutions are consistent with organizational objectives
  • Three or more years of customer service and business experience, previous leadership experience preferred
Benefits

At Gordon Food Service, we offer a comprehensive benefits package that includes Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment. We strive to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.

Why Choose Us?

Gordon Food Service is an equal opportunity employer who values diversity and inclusion. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request.