Laboratory Operations Manager

3 weeks ago

Vaughan, Ontario, Canada Mackenzie Health Full time
Job Summary

Mackenzie Health is seeking a highly skilled and experienced Laboratory Services Coordinator to oversee day-to-day operations at our Richmond Hill or Vaughan Sites. This is a critical role that requires strong leadership and coordination skills to ensure the smooth operation of our laboratory services.

Key Responsibilities
  • Provide site-specific operational oversight and leadership to ensure the delivery of high-quality laboratory services.
  • Assist with laboratory and hospital accreditation preparations, inspections, and survey responses in collaboration with the Laboratory Manager and Department Specific Technical Specialists.
  • Support the Central Staffing Office with lab schedules, sick/vacation coverage, and assign bench rotations to staff in both Core Lab and Anatomical Pathology areas.
  • Contribute to safe, quality care by providing site leadership, assisting with accreditation preparations, and serving as a point of contact for scheduling and coverage items.
  • Work collaboratively with the Hospital and Laboratory Leadership Team to foster a positive, quality environment for all patients and staff.
  • Support the implementation and/or changes in general laboratory policies by updating or creating Standard Operating Procedures.
  • Serve as a member of the laboratory leadership team with the Program Director, Clinical Support Services, and Manager, Laboratory Services.
  • In the absence of the Laboratory Manager, serve as the primary laboratory leadership resource to support the designated Manager-on-Call or "backup" Clinical Support Services Manager.
  • Represent the Department as a designated Professional Practice Leader.
  • Oversee the onboarding training, competency, and Continued Education for all staff and students.
Requirements
  • Current registration in good standing as a Medical Laboratory Technologist (MLT) with the College of Medical Laboratory Technologists of Ontario (CMLTO).
  • 3 years of relevant laboratory leadership experience.
  • Excellent understanding of schedules and scheduling systems.
  • Proven ability to coach and mentor teams.
  • Proven ability to foster a safe, learning environment where every role is valued and engaged.
  • Demonstrated sensitivity and ability to work effectively in a diverse environment and with diverse communities.
  • Excellent ability to problem solve individually and within a team.
  • Demonstrated project management skills.
  • Effective teamwork and conflict management skills.
  • Computer literacy in a Microsoft Windows environment utilizing Word, Excel, PowerPoint, and Outlook at an intermediate level.
  • Strong time management and organizational skills with an ability to handle multiple priorities effectively.
  • Proactive and self-motivated with an ability to work with minimum supervision.
  • Exercises initiative and ensures tasks and/or projects are completed within the provided deadlines.
  • Demonstrates leadership competencies consistent with position level.
  • Proven punctuality and attendance record.
  • Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
  • Ability to perform the essential duties of the job.
  • Effectively uses empathy in interactions with others.
  • Demonstrates behaviours consistent with Mackenzie Health's Commitment to Caring and values - Excellence, Leadership, and Empathy.
  • Commitment to providing an exceptional experience for staff and clients within a challenging and exciting healthcare environment.
Preferred Qualifications
  • Prior experience in all core laboratory departments (Hematology, Chemistry, Transfusion Medicine, and Specimen Procurement) and Quality Management Systems.
  • Experience with scheduling and accreditation inspections.
Mackenzie Health's Commitment to Caring

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

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