Technical Support Specialist

3 hours ago

NiagaraontheLake, Ontario, Canada PCI Panasonic Canada Inc. Full time
Job Title: Technical Support Specialist

Join our team at PCI Panasonic Canada Inc. as a Technical Support Specialist, where you will play a vital role in providing exceptional customer service and technical support to our clients.

Job Summary:

We are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and troubleshooting assistance to our clients via phone, email, and other communication channels.

Key Responsibilities:
  • Provide technical support and troubleshooting assistance to clients via phone, email, and other communication channels.
  • Escalate complex technical issues to senior technical support specialists or other teams as needed.
  • Collaborate with cross-functional teams to resolve technical issues and improve customer satisfaction.
  • Develop and maintain technical knowledge and skills to stay up-to-date with the latest technologies and products.
  • Provide excellent customer service and ensure timely resolution of customer issues.
Requirements:
  • High school graduation with 3 to 4 years of technical and troubleshooting experience or a post-secondary technical degree in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Knowledge of Microsoft Office and other productivity software.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A comprehensive training program to help you succeed in your role.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional technical support, we encourage you to apply for this exciting opportunity.

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