Overnight Supervisor

3 weeks ago

Lake Louise, Canada Accor Full time
Job Title: Overnight Supervisor

Are you passionate about delivering exceptional guest experiences and leading a team of dedicated professionals? We are seeking an Overnight Supervisor to join our team at Fairmont Chateau Lake Louise, located in the heart of Banff National Park.

Job Summary:

The Overnight Supervisor will be responsible for leading a team of overnight staff, ensuring the smooth operation of our midnight cleaning shift, and maintaining the highest standards of cleanliness and organization in our kitchens and facilities.

Key Responsibilities:
  • Lead, teach, coach, and inspire a team of up to 10 overnight staff
  • Ensure all colleagues arrive for their shift on time, well-groomed, and ready to work
  • Assign work stations to all colleagues during line-up and pass-on
  • Ensure that all colleagues follow proper procedures and standards as directed by the department and the hotel
  • Ensure that all kitchens are cleaned, organized, and sanitized
  • Ensure inter-departmental communication and cooperation
  • Ensure that garbage and recycling removal is completed in a timely manner
  • Assist in the proper usage of all chemicals within the department and outlets, and provide appropriate training in accordance with provincial WHMIS legislation
  • Conduct individual development discussions and performance reviews
  • Conduct performance discussions and ensure correct progressive action is taken
  • Ensure all equipment is cleaned, maintained, and properly stored
  • Attend and participate in departmental meetings
  • Perform walkthroughs with stewarding leadership on a regular basis
  • Ensure storage rooms are kept clean and organized
  • Be flexible to work the occasional morning/afternoon shift for coverage
  • Have a proactive eye for detail and cleanliness
  • Ensure a clean and safe working environment, and actively participate in health and safety initiatives
  • Adhere to all hotel environmental policies and initiatives
  • Carry out any other tasks as assigned
Requirements:
  • Previous experience in food and beverage
  • Previous leadership experience an asset
  • Excellent communication and organizational skills
  • Attention to detail
What We Offer:
  • Subsidized staff accommodation provided on-site for full-time status employees
  • One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
  • Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full-time permanent status employees
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full-time permanent status employees
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
  • Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
  • Comprehensive wellness platform for employee mental health and wellbeing support
  • Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, and Spa
  • Automatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and events
  • Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

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