Cultivating Care and Excellence in Family Services

1 week ago


Winnipeg, Manitoba, Canada Ronald McDonald House Charities Full time
About the Role

As a vital member of our management team at Ronald McDonald House Charities Manitoba, we are seeking an exceptional individual to fill the position of Family Services Manager. This key role reports directly to the Senior Family Services Manager and is responsible for overseeing the coordination of family services within our House program.

Key Responsibilities
  • Under the guidance of the Senior FS Manager, work collaboratively with the Weekend Family Services Coordinator and associates to maintain a welcoming environment for families receiving support from our organization.
  • Ensure that referral and admission procedures align with established policies and standards, upholding the highest standards of mission delivery excellence.
  • Provide comprehensive support and resources to families, ensuring their needs are met while promoting a seamless experience.
  • Liaise with hospital partners and external organizations to coordinate referrals and resource allocation, fostering strong relationships and effective partnerships.
  • Recruit, train, and develop staff as needed to ensure optimal coverage and performance within House Family Services.
  • Conduct regular evaluations and performance planning sessions, empowering staff to grow professionally and contribute to organizational success.
  • Support volunteers and collaborate effectively with other departments to achieve common goals.
Requirements and Qualifications
  • A deep passion for our mission at Ronald McDonald House Charities Manitoba, driving your commitment to delivering exceptional care and service.
  • An understanding of the non-profit sector, its challenges, and opportunities.
  • Pediatric health and family-centered care knowledge would be an asset, enabling you to provide informed support and advocacy.
  • Familiarity with legislation governing employment standards, occupational health and safety, and human rights.
  • Highly developed computer skills, including proficiency in Word and Excel.
  • Knowledge of client management systems would be beneficial in streamlining processes and improving efficiency.
  • Exceptional analytical and abstract reasoning abilities, allowing you to navigate complex situations and make informed decisions.
  • Strong interpersonal and organizational skills, with the ability to work independently and as part of a cohesive team.
  • Meticulous attention to detail and a positive attitude, coupled with empathy and compassion.
Compensation Package

We offer a competitive salary of $60,000 - $70,000 per annum, reflecting the scope and complexity of this critical role within our organization. Additionally, you will have access to a comprehensive benefits package, providing peace of mind and supporting your overall well-being.


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