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Service Advisor

2 months ago

Richmond, British Columbia, Canada OpenRoad Auto Group Full time
Unlock Your Potential as a Service Advisor at OpenRoad Auto Group

Are you passionate about delivering exceptional customer experiences and ensuring the highest level of satisfaction for our valued clients? Do you have a keen eye for detail and a knack for resolving complex issues? If so, we invite you to join our dynamic team as a Service Advisor at OpenRoad Auto Group

About the Role:

As a Service Advisor, you will be the primary point of contact for our customers, providing personalized support and guidance throughout the service process. Your expertise will ensure that our customers receive the best possible experience, from initial consultation to final delivery of their vehicle.

Key Responsibilities:
  • Handle customer inquiries and concerns with empathy and professionalism
  • Review and complete repair orders accurately and efficiently
  • Process paperwork and documentation with precision and attention to detail
  • Collaborate with technicians and other team members to ensure seamless service delivery
  • Monitor work-in-progress and notify customers of any delays or additional work required
  • Identify opportunities for upselling and cross-selling, while maintaining a customer-centric approach
  • Maintain a clean and organized workspace, adhering to company standards and safety protocols
What We Offer:

As a valued member of our team, you can expect:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment that fosters growth and collaboration
  • The chance to work with a variety of OEM brands and stay up-to-date with the latest industry trends
  • A comprehensive extended health and dental plan, tailored to support your well-being
Requirements:

To succeed in this role, you will need:

  • A valid British Columbia driver's license and a clean driving record
  • Excellent communication and interpersonal skills
  • Ability to work cooperatively with all levels of the organization
  • Basic computer skills and familiarity with automotive equipment
  • A strong attention to detail and organizational abilities

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply today