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Customer Service Representative

2 months ago

Calgary, Alberta, Canada Oldcastle BuildingEnvelope Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Oldcastle BuildingEnvelope. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide top-notch customer service to our clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Collaborate with internal teams, including sales and operations, to ensure seamless communication and delivery of services.
  • Process orders, manage inventory, and maintain accurate records to ensure efficient order fulfillment.
  • Develop and maintain relationships with clients, providing personalized support and solutions to meet their needs.
  • Stay up-to-date on product knowledge, industry trends, and company policies to provide informed and effective service.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Proven customer service experience, with a track record of delivering exceptional results and exceeding customer expectations.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong problem-solving skills, with the ability to analyze issues and develop effective solutions.
  • Proficiency in computer software and systems, with the ability to learn new technologies quickly.