Restaurant Host

**About Us**

At Smitty's Restaurant and Lounge, we strive to create a welcoming and inclusive environment for our guests and team members alike. Our mission is to provide exceptional service and ensure a positive experience for everyone who walks through our doors.

**Our Values**

We believe in the importance of the following values in our workplace:

• **Respect**: We treat each other with kindness and respect, valuing diversity and individuality.
• **Service**: We are committed to providing outstanding service to our guests, exceeding their expectations and building loyalty.
• **Passion**: We are passionate about what we do and strive to create a fun and engaging atmosphere for our guests.
• **Teamwork**: We work together as a team, supporting each other and collaborating to achieve our goals.
• **Authenticity**: We are genuine and authentic in our interactions, building trust and rapport with our guests and team members.
• **Reliability**: We are dependable and reliable, following through on our commitments and maintaining a high level of quality.
• **Enthusiasm**: We are enthusiastic and energetic, creating a positive and uplifting atmosphere for our guests.
• **Adaptability**: We are flexible and adaptable, responding to changing circumstances and priorities.
• **Growth Mindset**: We are committed to learning and growth, seeking opportunities for development and improvement.
• **Physical Capability**: We are physically capable and able to perform the duties of the role, ensuring a safe and healthy work environment.
• **Sense of Urgency**: We are proactive and responsive, taking initiative and acting with a sense of urgency to meet the needs of our guests.
• **Purpose**: We are driven by a sense of purpose and meaning, working together to achieve our goals and make a positive impact.

**Host Responsibilities**

The primary role of the Host is to create a positive first impression with our guests and assist in maintaining the overall guest flow of the restaurant. Key responsibilities include:

• **Guest Interaction**: Greet, seat, and interact with guests in a friendly and welcoming manner.
• **Phone and To-Go Orders**: Enthusiastically answer phones and take to-go orders as needed, ensuring accurate and timely service.
• **Reservations and Setup**: Document reservations and set them up to specifications, ensuring a smooth and efficient experience for our guests.
• **Table Maintenance**: Clear dishes from tables, sanitize effectively, and reset for new guests, maintaining a clean and welcoming environment.
• **Rolling Cutlery**: Roll cutlery and maintain the cleanliness of the dining room and restrooms, ensuring a high level of quality and attention to detail.
• **Communication**: Communicate with third-party delivery drivers to ensure guest satisfaction and maintain a positive relationship with our partners.