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**About Us**

At Smitty's Restaurant and Lounge, we strive to create a welcoming and inclusive environment for our guests and team members alike. Our mission is to provide exceptional service and ensure a positive experience for everyone who walks through our doors.

**Our Values**

We believe in a set of core values that guide our behavior and decision-making. These values are:

• **Respect**: We treat each other and our guests with kindness and respect.
• **Service**: We strive to provide exceptional service and exceed our guests' expectations.
• **Passion**: We are passionate about what we do and take pride in our work.
• **Teamwork**: We work together as a team to achieve our goals and support each other.
• **Authenticity**: We are genuine and authentic in our interactions with guests and each other.
• **Reliability**: We are reliable and dependable in our commitments and actions.
• **Enthusiasm**: We approach our work with enthusiasm and energy.
• **Adaptability**: We are flexible and adaptable in a fast-paced environment.
• **Growth Mindset**: We are committed to learning and growing as individuals and as a team.
• **Physical Capability**: We are physically capable of performing the demands of the job.
• **Sense of Urgency**: We prioritize tasks and manage our time effectively to meet deadlines.
• **Purpose**: We understand the importance of our role in delivering exceptional service and contributing to the success of the restaurant.

**Host Responsibilities**

The primary role of the Host is to create a positive first impression with our guests and assist in maintaining the overall guest flow of the restaurant. Key responsibilities include:

• **Greeting and Seating**: Greet guests warmly and seat them in a timely manner.
• **Guest Interaction**: Interact with guests in a friendly and courteous manner, answering questions and addressing concerns.
• **Phone and To-Go Orders**: Answer phones and take to-go orders as needed, ensuring accuracy and efficiency.
• **Reservations and Setup**: Document reservations and set them up to specifications, ensuring a seamless experience for our guests.
• **Table Maintenance**: Clear dishes from tables, sanitize effectively, and reset for new guests, maintaining a clean and welcoming environment.
• **Rolling Cutlery**: Roll cutlery and maintain the cleanliness of the dining room and restrooms.
• **Communication**: Communicate with third-party delivery drivers to ensure guest satisfaction and resolve any issues that may arise.