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Privacy Compliance Specialist

2 months ago


Burnaby, British Columbia, Canada Pacific Blue Cross Full time
About Pacific Blue Cross

Pacific Blue Cross is a leading health benefits provider in British Columbia, with a rich history of over 80 years. As an independent, not-for-profit society, we are deeply rooted in the province's healthcare system. Our mission is to provide comprehensive health, dental, life, disability, and travel coverage to a significant portion of British Columbians through employee group plans and individual plans.

We are driven by a commitment to maintaining a sustainable healthcare system for all British Columbians. Through our Pacific Blue Cross Health Foundation, we fund projects that improve health outcomes related to mental health and wellbeing, as well as the prevention and management of chronic diseases. We are seeking individuals who share our passion for making a difference and are eager to grow their careers with us.

Perks
  • We offer a flexible work schedule with 7 hours of work per day, Monday to Friday (35 hours per week), allowing for a healthy work-life balance.
  • Paid vacation starts at 3 weeks per year, increasing with years of service, to ensure our employees have time to recharge.
  • We provide a hybrid work environment, combining office and remote work days, to promote productivity and comfort.
  • Our comprehensive benefits package includes extended health, dental, and life insurance, with premiums fully covered by Pacific Blue Cross.
  • We contribute to a company pension plan after 1 year of service, ensuring our employees' financial security.
  • An education allowance of up to $1,000 per calendar year is available to support our employees' professional development.
  • We offer an on-site gym, cafeteria, and access to virtual doctors and counsellors 24/7 through our Employee Family Assistance Program.
About the Position
  • We are seeking a permanent Privacy Compliance Specialist to join our Privacy team.
  • This position is unionized and part of the CUPE 1816 Bargaining Unit, with hourly rates and wage increases in accordance with the Collective Agreement. The starting wage for this position is $35.89 per hour.
Job Summary

Under the broad direction of the Chief Privacy Officer and Legal Counsel, the Privacy Compliance Specialist plays a critical role in supporting Pacific Blue Cross's corporate privacy management program. This position requires a high level of confidentiality and involves ensuring compliance with all legal requirements and internal privacy protection policies applicable across the organization. The Privacy Compliance Specialist will collaborate cross-functionally to mitigate privacy risk, support innovation, and instill best practices.

Key Responsibilities
  • Investigate and respond to privacy breaches and incidents, including interviewing stakeholders, determining root causes, and implementing mitigation measures.
  • Conduct and review Privacy Impact Assessments (PIAs) for internal and external systems, programs, and initiatives to assess new or redesigned systems, programs, and initiatives.
  • Provide privacy information and respond to inquiries from internal and external stakeholders, reviewing requests, searching for records, and preparing response letters as needed.
  • Conduct research and analysis related to ongoing privacy law compliance to provide advice and recommendations for developing policy and supporting Pacific Blue Cross initiatives.
  • Draft, revise, and maintain authorization forms, privacy policies and procedures, and other materials for privacy compliance, maintaining up-to-date knowledge on privacy legislation and best practices.
  • Support the preparation of documents for internal and external stakeholders, including reports for committees, management, and the Board of Directors, as directed.
  • Deliver education and training on privacy to internal stakeholders, supporting the revision, update, and maintenance of privacy training materials.
  • Perform other ad hoc duties as required.
Qualifications
  • High school graduation or equivalent.
  • Completion of a Business Communications course (36 hours) or equivalent.
  • Demonstrated proficiency in intermediate Excel, Word, and PowerPoint.
  • Completion of an intermediate Excel course (18 hours) or equivalent.
  • Completion of an intermediate Word course (18 hours) or equivalent.
  • Completion of an intermediate PowerPoint course (12 hours) or equivalent.
  • 4 years of related experience researching and writing formal documents/reports, including 2 years of experience in a Privacy Analyst or equivalent position interpreting the British Columbia Personal Information Protection Act (PIPA) and the Freedom of Information and Protection of Privacy Act (FIPPA), or interpreting equivalent privacy legislation in other jurisdictions.
  • Demonstrated experience preparing reports to support policy analysis and decision-making for privacy.
  • Demonstrated experience drafting PIAs for technological systems that adhere to the guidelines for private sector entities under privacy legislation (e.g., PIPA and FIPPA).