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Strategic Advisor

2 months ago

Montreal, Quebec, Canada Banque Nationale du Canada Full time
About the Role

We are seeking a highly skilled Strategic Advisor to join our Client Engagement team at Banque Nationale du Canada. As a key member of our team, you will play a critical role in delivering a new omnichannel customer engagement experience and deploying personalized marketing technology components to meet business priorities.

Key Responsibilities
  • Collaborate with cross-functional teams to implement, evolve, and exploit business requirements to support a consistent omnichannel customer experience.
  • Develop and deliver communications and continuously optimize customer journeys according to results obtained, aligned with the strategy implemented by the Senior Relationship Advisor.
  • Ensure exceptional customer experience at all times, working closely with various stakeholders.
  • Contribute to business growth by delivering an optimal and timely experience, aligned with the senior advisor's development strategy and business priorities.
  • Analyze data and channels to confirm business opportunities and define the approach to be taken, in collaboration with the Customer Experience, Data, and Customer Strategy teams.
  • Create points of contact according to business needs and priorities and carry out communications from various points of contact in the customer journey, using the appropriate channels identified.
  • Orchestrate activities and deliverables with internal and external partners.
  • Maintain proactive communication with partners to understand reality on the ground and adjust strategies and pathways as needed.
  • Define tests and analyze performance results to optimize journeys and validate the impact on customer engagement.
  • Socialize results and recommendations to stakeholders.
About the Team

You will be part of a large team of 7 colleagues and report to the Director. Our apprenticeship-in-action training programs will help you master your craft, and personalized training content on diverse topics will be available to support your continuous learning.

Requirements
  • Bachelor's or Master's degree in marketing or a related discipline and 2-4 years of experience in a similar position in a large organization.
  • Strong background in relationship marketing, personalized and digital marketing.
  • Solid understanding of banking data, products, and processes, project management, and marketing campaigns.
  • Ability to materialize business objectives in customer-centric journeys that are measurable and quantifiable.
  • Excellent analytical and problem-solving skills to support delivery teams in their risks and challenges.
  • Strong work ethic with autonomy, proactivity, organization, and rigor.
  • Ability to identify and continuously improve ways of doing things.
  • Proficiency in Atlassian, Excel, Adobe Analytics (dashboard), and Salesforce Marketing cloud project management tools.
Language

French

Skills

Communication, Diversity & Inclusion, Empathy, Initiative, Learning Agility, Resiliency, Teamwork

Benefits

In addition to competitive compensation, you will be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

  • Health and wellness program, including many options.
  • Flexible group insurance.
  • Generous pension plan.
  • Employee Share Ownership Plan.
  • Employee and Family Assistance Program.
  • Preferential banking services.
  • Opportunities to get involved in community initiatives.
  • Telemedicine service.
  • Virtual sleep clinic.

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas.

About Us

We are a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We want to offer an accessible, barrier-free workplace to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates.