IT Solutions Professional

2 weeks ago


Boucherville, Quebec, Canada D-ploy Full time
About D-ploy

D-ploy is a leading IT and Engineering Solutions company with a strong presence in the EMEA region, including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We take pride in delivering innovative and superior services and solutions to numerous industry-leading clients.

Our team optimizes our customer's IT productivity and contributes to the organization's success and value through building relationships and trusted partnerships within the IT community.

Role Overview

We are seeking an engaging, flexible, and solution-oriented IT Solutions Professional who is looking to become a part of a dynamically growing and international organization. As an IT Solutions Professional, you will be responsible for providing technical assistance related to computer hardware and software, mobile devices, and other tech tools and products.

Key Responsibilities
  • Provide prompt responses to IT-related questions from end-users
  • First and second-level technical support – calls/tickets/user interaction
  • Reliable documentation of all end-user interactions in customer ticket system 'Service Now'
  • Create, maintain, and utilize knowledge articles
  • Provide IT onboarding trainings to new starters
  • Contribute to continuous improvement initiatives
Requirements

To be successful in this role, you should possess:

  • Fluent English language skills; French language skills are also required, and other languages are a plus
  • At least 2 years of experience in a similar role
  • Strong problem-solving/analytical abilities
  • Excellent communication skills and customer orientation
  • Attention to detail and ability to multi-task, handling multiple stakeholders
  • Ability to prioritize and willingness to work self-sufficiently and well-organized
  • Team player and supportive personality
  • Experience in regulated IT environments is a plus (e.g., GxP)
Benefits

As an IT Solutions Professional at D-ploy, you can expect:

  • Broad range of activities, tasks, and projects
  • Flexible working conditions
  • Fishing for Friends program – our referral program
  • Further development and professional advancement
  • Friendly and international working environment
  • Company-sponsored events

The estimated salary for this role is $65,000 - $85,000 per annum, depending on location and experience.



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