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Assistant Store Manager

2 months ago

Okotoks, Canada PetSmart Full time
About Our Store

PetSmart: A Leader in Pet Retail

PetSmart is a premier retailer of pet products and services, dedicated to providing a unique shopping experience for pet parents and their pets. As a leader in the pet industry, we strive to deliver exceptional customer service, a wide selection of high-quality products, and a welcoming store environment that fosters a sense of community.

About Our Teams

Associate Leadership

As a key member of our store team, you will play a vital role in leading and developing our associates to achieve their full potential. This includes:

  1. Recruiting and Training: Attracting and retaining top talent, and providing comprehensive training to ensure our associates have the skills and knowledge needed to excel in their roles.
  2. Performance Management: Coaching and developing our associates to meet performance expectations, and providing constructive feedback to drive growth and improvement.
  3. Employee Engagement: Fostering a positive and inclusive work environment that encourages associate participation, feedback, and idea-sharing.

Pet Parent Engagement

You will work closely with our pet parents to build strong relationships, understand their needs, and provide personalized solutions to ensure their pets receive the best possible care. This includes:

  1. Customer Service: Delivering exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  2. Pet Care Advice: Providing expert advice on pet care, nutrition, and health, and recommending products and services to meet our customers' needs.
  3. Store Experience: Ensuring a welcoming and engaging store environment that meets the needs of our pet parents and their pets.

Overall Retail Initiatives

In partnership with our Store Manager, you will drive sales growth, implement strategic merchandising initiatives, and set standards of excellence in our retail store. This includes:

  1. Sales Growth: Developing and executing strategies to drive sales growth, increase customer loyalty, and improve market share.
  2. Merchandising: Implementing effective merchandising strategies to drive sales, improve product presentation, and enhance the overall shopping experience.
  3. Store Standards: Maintaining high standards of store appearance, cleanliness, and organization, and ensuring compliance with company policies and procedures.
About Your Career

Opportunities for Growth and Development

PetSmart offers a range of opportunities for career growth and development, including:

  1. Leadership Development: Developing leadership skills through training, mentorship, and hands-on experience.
  2. Specialized Training: Participating in specialized training programs to develop expertise in areas such as pet care, nutrition, and health.
  3. Career Advancement: Opportunities to advance to leadership roles, such as Store Manager or District Manager.

Our Culture

PetSmart is a community-driven organization that values diversity, inclusion, and teamwork. We are committed to creating a positive and supportive work environment that fosters growth, development, and well-being for all associates.