Financial Services Representative
2 weeks ago
Estimated salary: $55,000 - $70,000 per year
About the RoleWe are seeking a skilled and customer-focused individual to join our team as a Customer Experience Associate. As the face of our branches, you will play a vital role in delivering exceptional service and building strong relationships with our customers.
Your primary responsibility will be to provide proactive support to customers, listening to their needs and understanding what they require. You will process transactions, nurture long-standing relationships, and contribute to the branch's targets by identifying and fulfilling simple sales opportunities.
- Build trust with customers through effective communication and empathy
- Process day-to-day transactions accurately and efficiently
- Nurture rich relationships with customers to drive loyalty and retention
- Identify and pursue sales opportunities to contribute to branch targets
In this role, you will have the opportunity to develop your technical skills and knowledge of our mobile banking applications, enabling you to effectively assist customers in managing their banking needs.
Key Skills and QualificationsTo succeed in this role, you should possess:
- Proven customer service skills, gained through work or community involvement
- The ability to communicate complex concepts simply and clearly
- A willingness to learn and adapt to new technologies and processes
- A flexible schedule, with availability to work across various shifts
As a Customer Experience Associate, you can expect to receive:
- A competitive compensation package, including an estimated salary range of $55,000 - $70,000 per year
- Ongoing training and development opportunities to enhance your skills and career growth
- A comprehensive benefits package, designed to support your overall well-being
- A collaborative and inclusive work environment, where you can thrive and make a meaningful contribution
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