Customer Success Professional

4 weeks ago


Montreal, Quebec, Canada Adoc Talent Management Full time
Job Title: Customer Success Manager

Adoc Talent Management is seeking a highly skilled Customer Success Manager to join its team. As a key member of our Customer Success team, you will be responsible for ensuring the success of our clients in the aviation industry.

About the Role

We are looking for a talented professional with a strong background in aeronautics or a related field. Your experience in flight operations, fuel optimization, and data analysis will be invaluable in this role. As a Customer Success Manager, you will work closely with our clients to develop and implement success plans that meet their needs and objectives.

Key Responsibilities
  • Manage onboarding and training for airlines' users
  • Boost customer adoption and engagement
  • Monitor customer satisfaction and ensure it remains high
  • Conduct analysis to optimize airlines' operations and provide consulting services
  • Advocate for customers' needs and liaise with internal teams
  • Provide pre-sales technical support to the Marketing & Sales team
Requirements
  • Bachelor's or Master's degree in Aeronautics or a related field
  • Experience in aeronautical operations, flight operations, or a related field
  • Knowledge of fuel optimization, dispatch, safety, and punctuality
  • Ability to listen to customers and identify their needs
  • Strong analytical and problem-solving skills
  • Fluent in English (mandatory), good level in French (or open to learn it), Spanish and Portuguese are assets
What We Offer

As a Customer Success Manager at Adoc Talent Management, you will have the opportunity to work with a dynamic team and contribute to the success of our clients. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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