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Bilingual Support Specialist

2 months ago

Montreal, Quebec, Canada TD Full time

About the Role

We're seeking a highly skilled and customer-focused individual to join our Contact Centre Team as a Bilingual Contact Centre Representative. As the voice of TD, you'll be passionate about understanding our customers and delivering legendary customer service experiences.

Key Responsibilities

  • Customer Service: Assist in-bound customers with account inquiries, resolve issues by recommending TD products or services, and provide personalized support to customers.
  • Problem-Solving: Resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
  • Goal Achievement: Consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
  • Continuous Learning: Participate in ongoing training and coaching support to help you continue to grow and develop in your role.

Requirements

  • Education: High School Diploma or equivalent.
  • Language: Bilingual: French & English.
  • Skills: Exceptional listening skills, ability to multitask, digital literacy, flexibility, resiliency, and a positive attitude.
  • Experience: Preference given to those with experience in financial or service industries.

About TD

At TD, we're guided by our purpose to enrich the lives of our customers, communities, and colleagues. We're committed to fostering an environment where all colleagues feel respected, supported, and empowered to make an impact. Our Total Rewards package reflects our investment in our colleagues' well-being, including a competitive benefits plan, career development opportunities, and a culture of care.