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Toronto, Ontario, Canada OCAD University Full timeProgram Administrator, School of Continuing StudiesJob Summary:The Program Administrator is responsible for providing front-line reception services, registration system operations, student advising, and general administrative support to the School of Continuing Studies.Key Responsibilities:Act as the first point of contact for the School of Continuing...
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Toronto, Ontario, Canada OCAD University Full timeJob Summary:The Program Administrator is a key member of the School of Continuing Studies team at OCAD University. This role is responsible for providing front-line reception services, registration system operations, student advising, and general administrative support to the School.Key Responsibilities:Act as the first point of contact for the School of...
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Program Administrator, School of Continuing Studies
2 months ago
The Program Administrator is a key member of the School of Continuing Studies team, responsible for providing exceptional customer service to students and stakeholders. This role requires strong organizational and communication skills, with the ability to work independently and collaboratively in a fast-paced environment.
Key Responsibilities- Provide front-line reception services, responding to email, telephone, and in-person inquiries from students and resolving issues with registration and student services.
- Update and maintain student records using Modern Campus, the SCS registration system.
- Liaise with the Registrar's Office to verify student records and provide transcripts to students as required.
- Coordinate partner registrations, prepare records of grades, and course completions for partners.
- Oversee student software subscription services and provide course, micro-credential, and certificate advising to students.
- Liaise with OCAD University IT Services and Modern Campus Technical Support to resolve registration system issues.
- Coordinate class lists, student transfers, and data management.
- Oversee student payments and refunds in coordination with the OCAD U Finance office.
- Coordinate the verification of grades, and micro-credential and certificate completions.
- Implement course/instructor evaluations, including tabulation and analysis.
- Develop and maintain accurate automated and manual filing systems for financial records, course evaluations, student registration forms, and archives.
- Contribute to the development of diversity, equity, inclusivity, and accessibility strategies throughout all programs, services, and communications.
- Post-secondary degree or equivalent, with a minimum of 2 years administrative work experience.
- Experience in a post-secondary and continuing educational environment required.
- Experience working with members of equity-seeking groups and diverse audiences.
- Visual art/design practice is considered an asset.
- Prior experience working in customer service.
- Working knowledge of Modern Campus, the SCS student registration system is considered an asset.
- Strong computer skills with knowledge of Microsoft Office, Adobe Creative Suite applications.
- Excellent interpersonal and communication skills.
- Strong oral and written communication skills, with exceptional attention to detail, organizational skills, and ability to respond effectively to multiple and changing priorities.
- Some flexibility in work hours may be required.
- Demonstrated ability to take initiative and work both independently and collaboratively in a team environment.
- Demonstrated commitment to the principles of equity and diversity, and experience promoting a respectful work and learning environment for students, staff, and faculty.
OPSEU Unit I, Appendix A, Grade A3; $65,081.34 per annum.
Monday to Friday, for a total of 35 hours per week.
