Program Administrator, School of Continuing Studies
3 weeks ago
Job Summary:
The Program Administrator is a key member of the School of Continuing Studies team at OCAD University. This role is responsible for providing front-line reception services, registration system operations, student advising, and general administrative support to the School.
Key Responsibilities:
- Act as the first point of contact for the School of Continuing Studies office, responding to inquiries from students and resolving issues with registration and student services.
- Update and maintain student records using Modern Campus, the SCS registration system.
- Liaise with the Registrar's Office to verify student records and provide transcripts to students as required.
- Update and maintain online courses, micro-credentials, and certificate information, and student portal documents in Modern Campus.
- Coordinate partner registrations, prepare records of grades, and course completions for partners.
- Oversee student software subscription services.
- Provide course, micro-credential, and certificate advising to students.
- Liaise with OCAD University IT Services and Modern Campus Technical Support to resolve registration system issues.
- Coordinate class lists, student transfers, and data management.
- Oversee student payments and refunds in coordination with the OCAD U Finance office.
- Coordinate the verification of grades, and micro-credential and certificate completions.
- Implement course/instructor evaluations, including tabulation and analysis.
- Develop and maintain accurate automated and manual filing systems for financial records, course evaluations, student registration forms, and archives.
- Contribute to the development of diversity, equity, inclusivity, and accessibility strategies throughout all programs, services, and communications.
- Perform other duties as required, including assisting with instructor contracts, booking rooms, scheduling meetings, and scheduling instructor interviews.
- Assist the Manager and the SCS team in related functions contributing to the successful operation of the School of Continuing Studies.
Qualifications:
- Post-secondary degree or equivalent, with a minimum of 2 years administrative work experience.
- Experience in a post-secondary and continuing educational environment required.
- Experience working with members of equity-seeking groups and diverse audiences.
- Visual art/design practice is considered an asset.
- Prior experience working in customer service.
- Working knowledge of Modern Campus, the SCS student registration system is considered an asset.
- Strong computer skills with knowledge of Microsoft Office, Adobe Creative Suite applications.
- Excellent interpersonal and communication skills.
- Strong oral and written communication skills, with exceptional attention to detail, organizational skills, and ability to respond effectively to multiple and changing priorities.
- Some flexibility in work hours may be required.
- Demonstrated ability to take initiative and work both independently and collaboratively in a team environment.
- Demonstrated commitment to the principles of equity and diversity, and experience promoting a respectful work and learning environment for students, staff, and faculty.
Compensation and Benefits:
OPSEU Unit I, Appendix A, Grade A3; $27.56 - $35.76 per hour. Hours of Work: Monday to Friday, for a total of 35 hours per week. This is a temporary contract expected to continue until May 30, 2025.
How to Apply:
Interested internal permanent OPSEU Local 576 Unit 1 or temporary OPSEU Local 576 Unit 1 employees with one year of continuous service applicants are invited to submit an updated resume and cover letter (PDF), no later than Wednesday, October 16, 2024.
Please upload your resume and cover letter as one PDF. Please name your upload: First Name_Last Name-Job Code.
As an employer committed to employment equity, we encourage applications from members of equity-deserving communities including women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.
We encourage members of designated equity-deserving groups to self-identify within the voluntary Applicant Questionnaire.
OCAD University is committed to providing an inclusive and barrier-free experience to applicants with accessibility needs. Requests for accommodation can be made at any stage during the recruitment process. Please contact People & Culture for more information or refer to OCAD U's Policy of Accommodation in Employment for Persons with Disabilities.
All qualified persons are encouraged to apply; however, Canadians and permanent residents of Canada will be given priority. While we thank all candidates for their interest, only those short-listed will be contacted.
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Toronto, Ontario, Canada OCAD University Full timeProgram Administrator, School of Continuing StudiesJob Summary:The Program Administrator is responsible for providing front-line reception services, registration system operations, student advising, and general administrative support to the School of Continuing Studies.Key Responsibilities:Act as the first point of contact for the School of Continuing...
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Toronto, Ontario, Canada OCAD University Full timeProgram Administrator Role SummaryThe Program Administrator will provide front-line reception services, registration system operations, student advising, and general administrative support to the School of Continuing Studies. This role requires a strong understanding of customer service principles and the ability to work effectively in a team environment.Key...
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Toronto, Ontario, Canada OCAD University Full timeJob Summary: We are seeking a highly organized and detail-oriented Program Administrator to join our team at OCAD University's School of Continuing Studies. The successful candidate will provide front-line reception services, registration system operations, and general administrative support to our diverse range of learners.Key Responsibilities:Act as the...
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Toronto, Ontario, Canada OCAD University Full timeJob SummaryWe are seeking a highly organized and detail-oriented Program Administrator to join our team at the School of Continuing Studies. As the first point of contact for our office, you will provide exceptional customer service to students and stakeholders, while ensuring the smooth operation of our registration system and administrative processes.Key...
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Toronto, Ontario, Canada OCAD University Full timeJob SummaryWe are seeking a highly organized and detail-oriented Program Administrator to join our team at the School of Continuing Studies. As the first point of contact for our office, you will provide exceptional customer service to students and stakeholders, while ensuring the smooth operation of our registration system and administrative processes.Key...
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Toronto, Ontario, Canada OCAD University Full timeJob SummaryWe are seeking a highly organized and detail-oriented Program Administrator to join our team at the School of Continuing Studies. As the first point of contact for our office, you will provide exceptional customer service to students and stakeholders, while maintaining accurate and timely information.Key ResponsibilitiesProvide front-line...
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Toronto, Ontario, Canada OCAD University Full timeJob SummaryWe are seeking a highly organized and detail-oriented Program Administrator to join our team at the School of Continuing Studies. As the first point of contact for our office, you will provide exceptional customer service to students and stakeholders, while maintaining accurate and timely information.Key ResponsibilitiesProvide front-line...
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Toronto, Ontario, Canada OCAD University Full timeJob Summary: We are seeking a highly organized and detail-oriented Program Administrator to join our team at the School of Continuing Studies. The successful candidate will provide exceptional customer service to students, faculty, and staff, while maintaining accurate and timely records. Key Responsibilities: Provide front-line reception services,...
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Toronto, Ontario, Canada OCAD University Full timeJob Summary: We are seeking a highly organized and detail-oriented Program Administrator to join our team at the School of Continuing Studies. The successful candidate will provide front-line reception services, registration system operations, and general administrative support to our diverse range of learners.Key Responsibilities:Provide exceptional...
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