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Case Manager

2 months ago

Calgary, Alberta, Canada CB Canada Full time
About the Role

We are seeking a highly skilled and compassionate Case Manager to join our team at CB Canada. As a Case Manager, you will play a critical role in supporting patients and healthcare professionals in navigating the complexities of pharmaceutical access and compliance.

Key Responsibilities
  • Manage assigned projects and cases, ensuring timely and effective resolution of patient and healthcare professional inquiries.
  • Provide telephone support to patients, healthcare professionals, and funding bodies, addressing funding and access issues, compliance programs, and other related matters.
  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers.
  • Implement pharmaceutical and biotechnology-related market research initiatives with physicians, patients, pharmacists, or other allied health professionals.
  • Document all activities in program-specific databases and participate in ongoing refresher training and specialized training courses as required.
  • Provide feedback on current protocols, databases, processes, and inter-departmental relationships, ensuring seamless collaboration and communication.
  • Clear communication with managers, pods, and program-trained colleagues regarding case management during foreseen absences.
  • Participate in the training process of new caseworkers, including shadowing and call monitoring.
  • Report all adverse events to assigned units/departments.
Requirements
  • Medical or healthcare knowledge or experience.
  • A minimum of one (1) year experience in customer service.
  • Ability to multitask, with strong problem-solving skills and attention to detail.
  • Working knowledge of Word, Excel, and Outlook.
What We Offer

We offer a competitive total rewards compensation package, including comprehensive benefits designed to meet the diverse needs of our associate population. Our commitment to our associates includes benefit programs that are balanced, diverse, and designed to support their well-being and success.

Work Schedule

This is a full-time position, with a regular schedule that aligns with our company's business needs.

Equal Employment Opportunity

CB Canada is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.

COVID-19 Vaccine Policy

As of October 18, 2021, CB Canada requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief, you will be required to follow our policy and process to apply for an exemption/accommodation.