Appraisal Specialist

5 days ago


Mississauga, Ontario, Canada CARSTAR Canada Partnership, LP. Full time

At CARSTAR Canada Partnership, LP., we are seeking a highly motivated Appraisal Specialist to join our team. In this role, you will play a critical part in delivering exceptional customer experiences and ensuring the highest level of satisfaction with our services.

The Appraisal Specialist is responsible for handling all appraisals, work authorizations, repair orders, supplements, and warranties when dealing with customers. You will inspect qualified vehicles and write damage appraisals, striving to maintain and improve closing ratios for the company. Additionally, you will follow up on customer appraisals to increase closing ratios and develop and implement follow-up programs on appraisals.

You will also be responsible for ongoing communication with adjusters, production staff, and customers regarding repair status. Inspecting repairs and meeting with customers when picking up their vehicles to ensure customer satisfaction are also key aspects of this role. Furthermore, you will work to resolve any customer concerns or dissatisfaction with the work or the company.

To be successful as an Appraisal Specialist, you must be highly organized, analytical, and motivated, with the ability to handle multiple concurrent assignments. Strong communication skills (written and verbal) are essential, as well as the ability to prioritize, organize, and plan work under your own initiative.

The ideal candidate will have at least one year's experience in management or in the industry, with knowledge of products used in facilities. You should possess functional/technical knowledge of management software, Microsoft Office software, estimating software, WHMIS, and first aid, among other requirements.



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