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Senior Lead Application Support Specialist

2 months ago

Montreal, Quebec, Canada RBC - Royal Bank Full time

Job Summary

We are seeking a highly skilled and experienced Senior Lead Application Support Specialist to join our team at RBC. As a key member of our Digital Branch SRE organization, you will be responsible for the development, implementation, and support of Site Reliability Engineering (SRE) solutions for applications supported by our team.

Key Responsibilities

  • Collaborate with colleagues across Business and IT to achieve Business and IT objectives
  • Participate in code and non-functional reviews of all production-bound SRE solutions
  • Manage vendor relationships, problem resolution, and maintenance of applications
  • Drive transformation by continuously looking for ways to automate existing processes
  • Track audit, monitor, and implement technical work streams
  • Act as portfolio SME - understand and document common components, core functionalities, and infrastructure of supported applications
  • Support the integration of new releases, bug fixes, technology currency changes to production including post-release verification
  • Focus on Continuous improvement and technical standards - Drive improvements in productivity, monitoring, tooling, and best practices
  • Manage application's maintenance budget and provide maintenance support cost forecasts for new development initiatives

Requirements

  • Minimum 12+ years of experience in Technology leadership role and people management
  • Proven application support, maintenance, and delivery of enhancement/maintenance project on critical applications
  • Experience working with vendors both onshore and offshore resources
  • Experience with different technologies and distributed systems and workflows
  • Capacity planning/sizing and performance tuning skills
  • Ability to identify, institute process improvement, and effectively apply application enhancement
  • Analytical approach to issue identification and resolution
  • Capacity to understand the technical capabilities and limitations of existing and emerging architectures within enterprise and corporate applications

What's in it for you?

At RBC, we offer a comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. We also provide leaders who support your development through coaching and managing opportunities, flexible work/life balance options, opportunities to do challenging work, and opportunities to take on progressively greater accountabilities.

Job Skills

Business Performance Management, Decision Making, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), IT Systems Management, Long Term Planning, Time Management

Additional Job Details

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We also strive to provide an accessible candidate experience for our prospective employees with different abilities.