Senior Application Support Specialist

2 months ago

Montreal, Quebec, Canada Alteo Inc. Full time
Senior Application Support Specialist

Job Title: Senior Application Support Specialist

Field: IT

Job Description:

Alteo Inc. is seeking a highly skilled Senior Application Support Specialist to join our team in Montreal. As a key member of our IT department, you will play a critical role in providing exceptional support and ensuring the smooth operation of our applications.

Key Responsibilities:

  • Incident Management:
    • Handle and resolve incidents reported by operational teams in a timely and efficient manner.
    • Analyze incidents to identify root causes and recommend corrective actions.
  • Support and Supervision:
    • Provide first-level support to the operations team and ensure that incidents are resolved promptly.
    • Supervise the Support team to ensure that incidents are handled effectively and efficiently.
  • Compliance and Quality:
    • Ensure compliance with contractual commitments, including deadlines and quality of work.
    • Contribute to the improvement of team indicators to enhance quality and the company's image.
  • Training and Development:
    • Train and support the operations team to ensure that they have the necessary skills and knowledge to perform their duties effectively.
  • On-Call Support:
    • Be on-call according to the schedule to intervene when required outside working hours.

Requirements:

  • DEC/BAC in IT or equivalent.
  • 5-8 years' experience in a similar role.
  • Familiarity with the electronic payment industry (an asset).
  • IT project life cycle.
  • C language.
  • PL/SQL language.
  • Shell system.
  • Unix server.
  • Testing techniques.
  • Network certification (Visa, Mastercard).
  • PowerCard products.
  • J2EE HTML model.
  • Certification practices (Visa, Mastercard...) Back Office.
  • Customer orientation.
  • Compliance with commitments.
  • Initiative-taking.
  • Problem anticipation.
  • Reporting & Monitoring.
  • Involvement in the Quality approach.
  • Good interpersonal skills.
  • Team spirit.
  • Initiative.
  • Flexibility.

About Alteo Inc.

Alteo Inc. is a leading company in the electronic payment industry, committed to providing exceptional support and services to our customers. We are a dynamic and innovative organization that values teamwork, customer satisfaction, and continuous improvement.

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