Reservations Team Lead

2 weeks ago


Municipal District of Rocky View No, Canada Travels4U Corp. Full time

Job Title: Reservations Team Lead

Job Summary: We are seeking a highly organized and detail-oriented Reservations Team Lead to join our team at Travels4U Corp. As a key member of our reservations team, you will be responsible for overseeing the daily operations of our travel agency, ensuring seamless customer experiences, and leading a team of reservations agents.

Key Responsibilities:

  • Supervise and coordinate the work of reservations agents to ensure efficient and effective service delivery.
  • Prepare and submit reports on team performance, customer feedback, and operational metrics.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist clients/guests with special needs and provide exceptional customer service.
  • Maintain operation of computer systems, equipment, and machinery, and arrange repair work to ensure business continuity and customer service delivery.

Requirements:

  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • 2 years to less than 3 years of experience in a similar role.
  • Excellent oral communication, attention to detail, and ability to work under pressure.
  • Ability to work in a fast-paced environment with tight deadlines.

Work Environment: Our travel agency is a dynamic and fast-paced environment where you will have the opportunity to work with a diverse team and provide exceptional customer service to clients from around the world.



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