Senior Commercial Technology Manager

4 weeks ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global luxury hotel management company that operates over 120 hotels and resorts in 47 countries. Our company culture is built on recognizing and welcoming familiar faces, treating everyone with respect, and creating lasting impressions for our guests, residents, and partners.

About the Role:

We are seeking a highly skilled Senior Commercial Technology Manager to join our team. The successful candidate will be responsible for ensuring the Commercial Technology stack operates at peak efficiency and uptime to support the priorities and strategies of our stakeholders in the Commercial and other supported lines of business.

Key Responsibilities:

  • Manage and support the technology portfolio to ensure secure, reliable, and future-proof capabilities that align to company business and technology Key Performance Indicators (KPIs)
  • Identify operational risks and implement strategic solutions to maximize uptime and strive to exceed KPIs
  • Continually evaluate the technology portfolio against business strategy and capabilities of similar products on the market to identify potential future solutions
  • Assist with the development of L1, L2 support models using onshore/offshore resources
  • Lead regular reviews of internal processes and activities to identify and implement opportunities for improvement and efficiencies

Requirements:

  • 5 to 7 years of related IT Support & Operations, IT Management and IT Infrastructure experience in an eCommerce environment (preferably in a hospitality/service environment setting)
  • 2+ years of CI/CD experience with demonstrable delivery capabilities
  • College diploma or university degree in computer science, IT or business administration
  • Highly desirable: Information Technology Infrastructure Library (ITIL) Certification, Certified Secure Software Lifecycle Professional (CSSLP), AWS Certifications

What We Offer:

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario.

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