Senior Claims Consultant
2 weeks ago
As a Senior Claims Consultant, you will be part of our National Surety Claims Department, working closely with our Surety Claims Manager to develop and recommend strategies for handling complex claims on surety bonds. Your expertise will be essential in assessing coverage, liability, quantum, and recovery of loss activities, as well as maintaining relationships with Surety Underwriting and providing client support on moderately complex claims-related matters.
Key Responsibilities- Oversee and lead a team in handling complex claims on surety bonds, including assessing coverage, liability, quantum, and recovery of loss activities.
- Maintain relationships and synergy with Surety Underwriting and provide client support on moderately complex claims-related matters.
- Work closely with your Manager to develop and recommend strategies for handling claims, including Large Loss and major claims oversight.
- Provide coaching to file handlers working on complex default exposures.
- Follow industry trends and collaborate with the Management team to develop strategies to proactively manage those trends.
- Navigate and determine strategies relating to insolvencies and dealing with Trustee/Receivers as they arise.
- Demonstrate strong negotiating and problem-solving skills, following through to execution and resolution of a claim.
- Manage internal and external resources, such as legal counsel and consultants, retained for claims handling assistance and apply expense mitigation for same.
- Assist management with driving changes as needed and help strategize initiatives for the department as they arise and provide input into setting Best Practices and templates for the claims handling practice.
- Maintain a collaborative and transparent communication with all stakeholders associated with the Surety line of business, including internal and external stakeholders, to ensure smooth relationships and delivering a second-to-none experience driven from our core values.
- Legal degree is required.
- Minimum of 10 years of surety claim experience.
- Technical and superior surety industry knowledge, including jurisprudence.
- Management, coaching, and mentoring experience is an asset.
- Positive attitude while adapting to changing priorities and taking ownership of work.
- Can adapt to a constantly changing environment and drive changes as needed.
- Self-starter with the ability to work independently under minimal supervision.
- Excellent analytical and decision-making skills with attention to detail.
- High level of accountability, integrity, and confidentiality.
- Flexibility with travel, as required.
As a permanent member of our team, you can expect:
- A financial rewards program that recognizes your success.
- An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased.
- An extensive flex pension and benefits package, with access to virtual healthcare.
- Flexible work arrangements.
- Possibility to purchase up to 5 extra days off per year.
- An annual wellness account that promotes an active and healthy lifestyle.
- Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
- A dynamic workplace learning ecosystem, complete with learning journeys, interactive online content, and inspiring programs.
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
- Inspiring leaders and colleagues who will lift you up and help you grow.
- A Community Impact program, because what you care about is a part of what makes you different, and how you contribute to your community should be just as unique.
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