Digital Media Solutions Specialist

1 day ago


London, Ontario, Canada Natural Factors Full time

About Index Exchange

We are a global advertising supply-side platform, enabling media owners to maximize the value of their content on any screen.

As a trusted partner and ally, we connect leading experience makers with the world's largest brands to ensure a quality experience for consumers.

We're a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution.

With our radically transparent business practices and dedication to total market efficiency, we're committed to upholding the integrity of the programmatic ecosystem at large.

What's it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers.

The Role

You will support the delivery of technical solutions for small to mid-size publishers, gaining exposure to multiple aspects of the customer lifecycle.

You will provide technical assistance, manage publisher accounts, and troubleshoot issues, working alongside cross-functional teams in a fast-paced, technology-driven environment.

Responsibilities:

  • Technical Support for Publishers: Provide hands-on technical support to small and mid-size publishers in account management, troubleshooting, and account configuration changes.
  • Integration Expertise: Assist in onboarding new publishers, ensuring successful integration and optimization using Index's publisher journey workflow.
  • Day-to-Day Task Management: Use internal tools such as Salesforce ticketing systems to manage tasks, document progress, and keep client cases up-to-date.


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