Hotel Operations Manager
2 days ago
Company Overview
Delta Hotels by Marriott is a leading hospitality company that provides seamless travel experiences to its guests.
We take pride in delivering the essential needs of our frequent travelers and strive to eliminate everything they don't need. With a strong presence in Canada, the United Kingdom, and the United States, we are rapidly expanding across markets worldwide.
Salary Range
The estimated annual salary for this position is $129,000-$186,000.
Job Description
Business Strategy Development
As a General Manager, you will be responsible for developing business strategies that maximize property customer satisfaction, profitability, and market share.
You will stay current with industry trends, monitor competitors' strengths and weaknesses, and explore new business opportunities.
Business Strategy Execution
Execute business plans designed to meet or exceed guest expectations, increase profit, and grow market share.
Hold property leadership teams accountable for successful strategy execution and guide their individual professional development.
Sales and Marketing
Work closely with the Sales and Marketing team to develop revenue-generating strategies for the property.
Identify new business leads, develop tailored sales approaches, and actively pursue leads with the Sales and Marketing team.
Talent Management and Organizational Capability
Create a cohesive and high-performance Executive Committee that strives for positive results and improvement.
Cochaece Executive Committee members and hold them accountable for performance.
Business Information Analysis
Review business-related data, such as market share, financial performance, inventory, employee engagement, and customer satisfaction.
Analyze business information to proactively address changing market conditions, ensure the property operates within budgetary guidelines, and achieves profit margin goals.
Employee and Labor Relations
Ensure all employees are treated fairly and with respect.
Foster an environment of open communication and spend time with employees on the frontlines.
Revenue Management
Work with the Revenue Management team to develop effective pricing strategies.
Balance seasonality, economy, customer segments, property objectives, and customer satisfaction.
Owner Relations
Build strong rapport with property owners through proactive and ongoing communication.
Keep owners informed of brand initiatives and guest experiences.
Customer and Public Relations Management
Interact with guests and other customers to obtain feedback about their experiences on property.
Utilize guest/customer feedback to recognize outstanding employee service performance and improve service delivery.
Company/Brand Policy, Procedures, and Standards Compliance
Verify property compliance with legal, safety, operations, labor, and Marriott brand product and service standards.
Conduct routine and short-notice quality assurance audits with specific departments.
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