Customer Service Representative

4 days ago


Ottawa, Ontario, Canada Urban Outfitters, Inc. Full time
Key Holder Job Description
In this role, you will be responsible for contributing to a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. You will be an expert in operating procedures and will contribute to mentoring the associate team.

About the Position
The Key Holder will collaborate with the leadership team to cultivate an environment of genuine customer connection where all customers feel welcome, heard, and valued. They will take initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals. Additionally, they will utilize technology to deliver a seamless, omni-channel shopping experience through the execution of all omni services.

Key Accountabilities
- Collaborate with the leadership team to manage the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones.
- Act as an elevated team member, exercising decision-making skills to support problem-solving and enhance each customer's experience.
- Support the training of the associate team, including new hire onboarding.

What We Offer
Urban Outfitters, Inc. offers competitive compensation and benefits packages to our employees.

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