Customer Relationship Builder

3 weeks ago


Kamloops, British Columbia, Canada EMCO Corporation Full time

Job Overview

We are seeking an experienced Outside Account Manager to join our team at EMCO Corporation, one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry.

Salary Range: $55,000 - 65,000 per year

Key Responsibilities:

  • Develop lasting, ethical customer relationships to maximize profitable sales and grow profit sharing at the Profit Centre.
  • Become an integral part of each account, understanding the customer's business and needs, ensuring our role as their primary supplier.
  • Prospect and identify new customers, alerting the Profit Centre Manager and Credit Team of viable prospects.
  • Lead and own the sales process, including producing sales call reports, territory planning, and growth targets.
  • Analyze customer data, develop strategies to profitably grow market share while meeting and exceeding targets set at the Profit Centre.
  • Process orders, quotes, job packages, and other sales functions required.
  • Investigate and resolve customer issues, addressing short payments and returns in a timely fashion that exceeds the customer's expectations and benefits of the Profit Centre.
  • Work with the Profit Centre Manager and Credit Team to facilitate payment of all accounts receivable and communicate any changes in the customer's business that might affect the credit standing.
  • Develop and oversee implementation of strategic vendor programs designed to profitably grow the business; participate in vendor trade shows and industry conventions.
  • Understand and follow all safety regulations at all customer locations as well as at the Profit Centre.
  • Support the Customer Service Representatives and all Profit Centre activities as part of the Profit Centre team.
  • Perform other tasks as requested by the Profit Centre Manager.

Requirements

  • College and/or University degree
  • A minimum of 2 years of experience with outside sales or account management
  • Valid driver's license with a clean driver's abstract
  • Proficient in the use of Microsoft Office software
  • Outstanding customer service and verbal communication skills
  • Driven to continually identify and pursue new customers and to profitably increase market share of each assigned customer
  • Ability to gain comprehensive knowledge of product and value-added services
  • Excellent relationship building skills with customers, vendors, and teammates
  • Able to work independently with minimal supervision while maintaining tight deadlines with multiple projects
  • Ability to learn and operate the applicable software system used to process orders
  • Intermediate math skills · Able to learn how to operate material handling equipment
  • Previous experience with or knowledge of waterworks and septic products sold at the Profit Centre

About Us

EMCO Corporation is a solid, stable company with strong core values. We pride ourselves on supporting our employees every step of the way, offering great mentors and on-the-job training, as well as opportunities for growth and development.

What We Offer

  • Growth potential with competitive salary, benefits, and profit sharing
  • A career with a solid, stable company with strong core values
  • Participation in our pension plan with employer contributions
  • Work-life balance and flex time


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