Customer Service Representative with Commercial Auto Expertise
2 weeks ago
About the Opportunity
We are seeking a highly motivated and customer-focused individual to join our team as a Commercial Auto Associate. As a key member of our sales team, you will be responsible for providing exceptional service to fleet clients.
You will apply your superior attention to detail and excellent client service skills while working closely with clients to meet their commercial auto needs. This role involves helping build and maintain long-term relationships with our clients by answering client inquiries and requests.
A Day in the Life:
- Service and maintain existing fleet accounts.
- Meet existing clients' needs and process documentation (Certificates of Insurance, Cover Notes, Renewals, Proposals, Endorsements).
- Review and ensure accuracy of policy documentation.
- Contact clients for renewal information.
- Take client calls and answer questions regarding coverages.
- Update client information and policies as changes occur.
- Answer account-related questions/requests from clients.
- Provide policy and coverage information to clients upon request or inquiry.
Your Skills and Qualifications:
- Self-motivated with a strong sense of urgency.
- Motivated to help support a diverse team.
- Commercial Auto/Fleet experience.
- Level 2 insurance license is preferred.
- Pro-active and a self-starter.
- A keen attention to detail.
- Strong customer service focus with the ability to deliver positive client experiences and meet their desired needs.
- Demonstrated ability to communicate (written and verbal), present and influence credibly and effectively at all levels of the organization.
- Works well in a fast-paced, client-focused environment.
- Motivated to contribute within a team environment.
- Intermediate proficiency in Microsoft Word, Excel, and Outlook.
Salary Expectations:
The estimated salary for this position is $48,000 - $58,000 per year, depending on experience and performance. In addition to a competitive base salary, successful candidates may also be eligible for commissions based on sales performance.
Benefits and Perks:
- Comprehensive benefits package including extended health benefits, disability insurance, and RRSP matching.
- Paid time off and holidays.
- Opportunities for career advancement and professional development.
- A dynamic and supportive work environment.
- A commitment to community involvement and volunteerism.
About HUB International Canada West ULC
HUB International Canada West ULC is a leading provider of insurance and risk management services. Our company values entrepreneurship, integrity, teamwork, accountability, and service. We offer a comprehensive range of benefits and perks to our employees, including extended health benefits, disability insurance, and RRSP matching.
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