Enterprise Firewall Engineer

3 weeks ago

Toronto, Ontario, Canada Jolera Inc. Full time
About the Role

Jolera Inc. is a leading global IT Security and Solutions provider seeking a highly skilled Senior Systems Support Professional to join our high-performance team.

Key Responsibilities
  • Deliver best-in-class resolutions for customers and their employees/members through confident and effective communication.
  • Judge priorities and multitask to ensure all customers receive a consistent level of assistance and customer service.
  • Focus on deployments and support of Jolera's managed firewall products.
Key Performance Indicators
  • Ensure all assigned requests are responded to and dealt with as per Jolera and customer standards.
  • Perform deployments of new firewalls and management/support of deployed firewalls.
  • Escalate tickets to appropriate Enterprise Architect, or Customer internal resources based on Jolera and client processes.
  • Actively monitor Jolera's customer systems and services via Jolera monitoring systems.
  • Recommend upgrades and changes to customer systems to ensure stability, security, and added functionality.
Requirements
  • Post-Secondary degree or diploma.
  • 4+ years of previous field engineer experience working in a technology/systems department directly supporting customers.
  • Demonstrated strong working knowledge of networking technologies and business applications.
  • Citrix Experience highly desirable.
  • Demonstrated working knowledge of modern firewall technologies.
  • Strong written and communication skills.
  • Strong interpersonal skills.
  • Strong organizational and planning skills.
Preferred Qualifications
  • French/Spanish/Portuguese speaking an asset.
  • Full Driver's License and reliable vehicle an asset.

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