Implementation Manager

1 month ago


Ottawa, Ontario, Canada Intouch Insight Full time
Implementation Specialist

As a key member of our cross-functional team, you will play a critical role in configuring new and recurring mystery shopping and audit programs in our administrative systems. Your primary responsibility will be to work closely with Customer Success Managers and the Scheduling and Quality Assurance teams to ensure timely and high-quality implementation.

Main Responsibilities:
  • Participate in Info-Project meetings with Customer Success Managers to discuss project requirements and strategies.
  • Collaborate with the Scheduling team to obtain and share necessary project elements, including establishing the best field strategy to meet client objectives.
  • Configure client setups in our systems.
  • Review and advise Customer Success Managers on questionnaire creation.
  • Execute test shops and review contractor guidelines.
  • Prepare solicitation texts for shop opportunities and standardize documents/communications to contractors.
  • Prepare shop distributions for each client shop cycle, including creating shop cycles, updating location lists, and configuring required parameters.
  • Provide weekly implementation updates to the Business Unit Leader.
  • Ensure timely project delivery and effective communication with internal stakeholders.
Required Profile:
  • High school diploma.
  • Excellent communication and project management skills.
  • Enthusiastic and dynamic individual with creative problem-solving skills.
  • Ability to work in a team and maintain high work standards.
  • High level of computer skills and excellent knowledge of Excel.


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