Implementation Manager
3 weeks ago
As a key member of our cross-functional team, you will play a critical role in configuring new and recurring mystery shopping and audit programs in our administrative systems. Your primary responsibility will be to work closely with Customer Success Managers and the Scheduling and Quality Assurance teams to ensure timely and high-quality implementation.
Main Responsibilities:- Participate in Info-Project meetings with Customer Success Managers to discuss project requirements and strategies.
- Collaborate with the Scheduling team to obtain and share necessary project elements, including establishing the best field strategy to meet client objectives.
- Configure client setups in our systems.
- Review and advise Customer Success Managers on questionnaire creation.
- Execute test shops and review contractor guidelines.
- Prepare solicitation texts for shop opportunities and standardize documents/communications to contractors.
- Prepare shop distributions for each client shop cycle, including creating shop cycles, updating location lists, and configuring required parameters.
- Provide weekly implementation updates to the Business Unit Leader.
- Ensure timely project delivery and effective communication with internal stakeholders.
- High school diploma.
- Excellent communication and project management skills.
- Enthusiastic and dynamic individual with creative problem-solving skills.
- Ability to work in a team and maintain high work standards.
- High level of computer skills and excellent knowledge of Excel.
-
Implementation Manager
1 month ago
Ottawa, Ontario, Canada Intouch Insight Full timeJob Title: Implementation ManagerAs an Implementation Manager at Intouch Insight, you will play a key role in configuring new and recurring mystery shopping and audit programs in our administrative systems. Your primary responsibility will be to work closely with the Customer Success Managers and the Scheduling and Quality Assurance teams to ensure timely...
-
Implementation Manager
1 month ago
Ottawa, Ontario, Canada Intouch Insight Full timeJob Title: Implementation ManagerAs an Implementation Manager at Intouch Insight, you will play a key role in configuring new and recurring mystery shopping and audit programs in our administrative systems. Your primary responsibility will be to work closely with the Customer Success Managers and the Scheduling and Quality Assurance teams to ensure timely...
-
Implementation Manager
3 weeks ago
Ottawa, Ontario, Canada Versature Full timeAbout the RoleWe are seeking an experienced Implementation Manager to lead our Onboarding and Fulfillment team. As a key member of our organization, you will be responsible for managing a team of specialists who provide dedicated full-service implementation to our newest customers, as well as post-sales implementation for existing customers.Key...
-
Implementation Manager
3 weeks ago
Ottawa, Ontario, Canada Versature Full timeAbout the RoleWe are seeking an experienced Implementation Manager to lead our Onboarding and Fulfillment team in delivering a world-class customer experience. As a key member of our team, you will be responsible for managing a team of Onboarding Specialists and Customer Success Coordinators who work with businesses across Canada to implement our vast...
-
Implementation Manager
1 month ago
Ottawa, Ontario, Canada Versature Full timeAbout the RoleWe are seeking an experienced Implementation Manager to lead our Onboarding and Fulfillment team in delivering a world-class customer experience. As a key member of our team, you will be responsible for managing a team of Onboarding Specialists and Customer Success Coordinators who work with businesses across Canada to implement our vast...
-
Implementation Manager
1 month ago
Ottawa, Ontario, Canada Versature Full timeAbout the RoleWe are seeking an experienced Implementation Manager to lead our Onboarding and Fulfillment team in delivering a world-class customer experience. As a key member of our team, you will be responsible for managing a team of Onboarding Specialists and Customer Success Coordinators who work with businesses across Canada to implement our vast...
-
Implementation Manager
3 weeks ago
Ottawa, Ontario, Canada Versature Full timeAbout the RoleWe are seeking an experienced Implementation Manager to lead our Onboarding and Fulfillment team in delivering a world-class customer experience. As a key member of our team, you will be responsible for managing a team of Onboarding Specialists and Customer Success Coordinators who work with businesses across Canada to implement our vast...
-
Implementation Manager
2 weeks ago
Ottawa, Ontario, Canada Versature Full timeAbout the RoleWe are seeking an experienced Implementation Manager to lead our Onboarding and Fulfillment team in delivering a world-class customer experience. As a key member of our team, you will be responsible for managing a team of Onboarding Specialists and Customer Success Coordinators who work with businesses across Canada to implement our vast...
-
Implementation Manager
4 weeks ago
Ottawa, Ontario, Canada TV2 Consulting Full timeJob DescriptionThe Implementation Manager is responsible for overseeing the software development and delivery process, ensuring timely and successful project execution.Key Responsibilities:Plan and coordinate the release schedule, resources, and third-party applications.Communicate project-related tasks, plans, timelines, and requirements between...
-
Implementation Manager
4 weeks ago
Ottawa, Ontario, Canada TV2 Consulting Full timeJob DescriptionThe Implementation Manager is responsible for overseeing the software development and delivery process, ensuring timely and successful project execution.Key Responsibilities:Plan and coordinate the release schedule, resources, and third-party applications.Communicate project-related tasks, plans, timelines, and requirements between...
-
Implementation Manager
1 month ago
Ottawa, Ontario, Canada TV2 Consulting Full timeJob DescriptionThe Implementation Manager is responsible for overseeing the software development and delivery process, ensuring timely and successful project execution.Key Responsibilities:Plan and coordinate the release schedule, resources, and third-party applications.Communicate project-related tasks, plans, timelines, and requirements between...
-
Implementation Manager
1 month ago
Ottawa, Ontario, Canada TV2 Consulting Full timeJob DescriptionThe Implementation Manager is responsible for overseeing the software development and delivery process, ensuring timely and successful project execution.Key Responsibilities:Plan and coordinate the release schedule, resources, and third-party applications.Communicate project-related tasks, plans, timelines, and requirements between...
-
Implementation Manager
2 weeks ago
Ottawa, Ontario, Canada Versature Full timeAbout the RoleWe are seeking an experienced Implementation Manager to join our team at net2phone Canada. As a key member of our Onboarding and Fulfillment team, you will be responsible for leading a team of specialists to deliver a world-class customer experience.Key ResponsibilitiesCoach and develop a team of high-performing specialists to guide customers...
-
Implementation Manager
4 weeks ago
Ottawa, Ontario, Canada Versature Full timeAbout the RoleWe are seeking an experienced Implementation Manager to join our team at net2phone Canada. As a key member of our Onboarding and Fulfillment team, you will be responsible for leading a team of specialists to deliver a world-class customer experience.Key ResponsibilitiesCoach and develop a high-performing team of specialists to guide customers...
-
Implementation Manager
4 weeks ago
Ottawa, Ontario, Canada Versature Full timeAbout the RoleWe are seeking an experienced Implementation Manager to join our team at net2phone Canada. As a key member of our Onboarding and Fulfillment team, you will be responsible for leading a team of specialists to deliver a world-class customer experience.Key ResponsibilitiesCoach and develop a high-performing team of specialists to guide customers...
-
Implementation Manager
4 weeks ago
Ottawa, Ontario, Canada Versature Full timeAbout the RoleWe are seeking an experienced Implementation Manager to join our team at net2phone Canada. As a key member of our Onboarding and Fulfillment team, you will be responsible for leading a team of specialists to deliver a world-class customer experience.Key ResponsibilitiesCoach and develop a high-performing team of specialists to guide customers...
-
Implementation Manager
4 weeks ago
Ottawa, Ontario, Canada Versature Full timeAbout the RoleWe are seeking an experienced Implementation Manager to join our team at net2phone Canada. As a key member of our Onboarding and Fulfillment team, you will be responsible for leading a team of specialists to deliver a world-class customer experience.Key ResponsibilitiesCoach and develop a high-performing team of specialists to guide customers...
-
Administrative Officer
2 weeks ago
Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full timeJob Title: Administrative Officer - Property ManagementAbout the Role:We are seeking an experienced Administrative Officer to join our team at Interrent Holdings Manager Limited Partnership. As an Administrative Officer, you will be responsible for implementing new administrative procedures, reviewing and evaluating existing procedures, and establishing work...
-
Administrative Officer
2 weeks ago
Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full timeWe are seeking an experienced Administrative Officer to join our team at Interrent Holdings Manager Limited Partnership. The successful candidate will be responsible for implementing new administrative procedures, reviewing and evaluating existing procedures, and establishing work priorities to ensure deadlines are met.Key ResponsibilitiesImplement new...
-
Administrative Officer
3 weeks ago
Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full timeJob DescriptionWe are seeking an experienced Administrative Officer to join our team at Interrent Holdings Manager Limited Partnership. The successful candidate will be responsible for implementing new administrative procedures, reviewing and evaluating existing procedures, and establishing work priorities to ensure deadlines are met.Key...
