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Customer Service Director
2 months ago
We are seeking a highly skilled and experienced Customer Service Director to join our team at TIO AUTO PARTS INC. as a key member of our management team.
Key Responsibilities- Operational Leadership: Direct and control daily operations, ensuring seamless execution of business processes and strategies.
- Market Analysis: Study market research and trends to determine consumer demand, potential sales volumes, and the impact of competitors' operations on sales.
- Merchandise and Services: Determine the merchandise and services to be sold, taking into account market trends and customer needs.
- Marketing Strategies: Develop and implement marketing strategies to drive sales and revenue growth.
- Financial Management: Plan budgets and monitor revenues and expenses, ensuring the company's financial health and stability.
- Staffing and Development: Determine staffing requirements, recruit, hire, and supervise staff, and conduct performance reviews to ensure employee growth and development.
- Customer Service: Resolve customer requests, complaints, and supply shortages, ensuring exceptional customer service and satisfaction.
- Payroll Administration: Oversee payroll administration, ensuring accurate and timely payment of employees.
- Health Benefits: Comprehensive health care plan for employees.
- Financial Benefits: Pension plan for eligible employees.
- Other Benefits: Free parking available for employees.
