Senior Director of Operations

4 weeks ago

Old Toronto, Ontario, Canada Outside Looking In Full time
About Outside Looking In

We are seeking a highly skilled Senior Director of Operations to join our leadership team at Outside Looking In, a leading Indigenous-led education organization serving Indigenous youth across Canada. As a key member of our team, you will play a critical role in delivering our mandate and driving our organization's success.

The Senior Director of Operations will oversee all operational, administrative, and financial functions, directing and managing the operations related to the successful delivery of our core programs. This is a senior role that requires strong leadership and management skills, with a focus on strategic planning, financial management, and operational oversight.

Key Responsibilities:
  • Collaborate with the CEO and Leadership Team on strategic planning initiatives.
  • Implement strategic and annual business plans, ensuring integration across all organizational functions.
  • Develop and maintain systems and processes to ensure efficient management of daily program staff activities.
  • Lead the ongoing IT infrastructure development to meet the growing organization's needs.
  • Work with the CEO to ensure effective Board management.
  • Manage overall compliance and enterprise risk management.
  • Support CEO in the development and refinement of the strategic plan.
  • Take a leadership role in the development of organizational policies.
Financial Leadership:
  • Develop the annual budget, ensure goals are met, review financial performance, and enhance program budgeting and reporting practices.
  • Oversee and provide direct guidance to bookkeeper and other finance roles.
  • Coordinate all audit activities, ensuring timely and accurate completion.
  • Provide timely financial reports to the CEO, offering insights into the organization's economic health.
Program, Team, and Staff Management:
  • Lead and manage all staff and activities to effectively meet organizational goals.
  • Supervise, coach, and collaborate with senior program staff to ensure programmatic and team success.
  • Plan and organize internal staff meetings, including preparing agendas and troubleshooting internal management issues.
  • Manage and refine the organizational performance management process and systems.
Technology and IT Management:
  • Oversee the management of all hardware, software, and technology services, ensuring system security, functionality, and efficiency.
  • Manage relationships with external IT vendors and service providers, ensuring cost-effective and quality service delivery.
  • Ensure data security and compliance with legal and organizational standards.
Requirements:
  • Bachelor's degree in Business Administration, Management, Finance, or a related field.
  • At least 7-10 years of management experience, with at least 3 of these in a senior management role and in a non-profit or similar organizational environment.
  • Proven experience in strategic planning, financial management, and operational oversight.
  • Experience in managing budgets, cash flow, and financial reporting.
  • Proven track record in governance, risk management, compliance, and enterprise compliance.
  • Experience working in a multi-disciplinary team environment with a focus on collaboration and inclusion.
Benefits:
  • Health and Dental, Life Insurance (after probationary period).
  • Full-time with a three-month probation period.

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