Customer Experience Host/Hostess

22 hours ago


Hanover, Canada Gateway Casinos & Entertainment Limited Full time

Job Overview


Gateway Casinos & Entertainment Limited is seeking a Customer Experience Host/Hostess to join its team. As a key member of the front-of-house staff, you will be responsible for providing exceptional customer service and creating a welcoming atmosphere for guests.



Key Responsibilities

  • Engage with guests and provide a premium customer experience through active listening, problem-solving, and empathy.
  • Manage the flow of the restaurant, ensuring seamless guest experiences and efficient table management.
  • Process reservations, plan seating arrangements, and assist servers with food and beverage expediting, bussing, and cleaning.
  • Assist with cash handling and operate a POS system or cashier register as needed.


Requirements

  • A minimum of [1-3] years of experience in the hospitality industry, preferably in a host/hostess role.
  • Cash handling experience using a POS system or cashier register.
  • A strong understanding of customer service principles and practices.
  • The ability to work effectively under pressure, multitask, and maintain a positive attitude in a fast-paced environment.
  • Availability to work flexible hours, including evenings, weekends, and holidays.


Benefits

  • A competitive hourly rate of $16.55-$20.00 per hour.
  • A comprehensive benefits package for full-time employees, including medical, dental, and vision coverage.
  • Opportunities for professional growth and development through ongoing training and leadership programs.
  • A fun and dynamic work environment with a focus on employee well-being and recognition.
  • Discounts on dining, entertainment, and other services at Gateway properties.


About Us

Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. With 27 gaming properties across British Columbia, Ontario, and Alberta, we offer a unique opportunity to work in a dynamic and growing industry.


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