Dynamic Financial Services Representative

1 week ago


SaintFélixdeValois, Quebec, Canada National Bank Full time

Job Overview:

We are seeking a highly skilled Banking Advisor to join our team at National Bank. As a key representative of our financial services, you will play a vital role in providing exceptional client experiences and driving business growth.

About the Role:

  • Greet clients and respond to their inquiries with professionalism and courtesy.
  • Help clients navigate our banking applications and ATMs to ensure seamless transactions.
  • Actively listen to clients' needs and resolve complex situations with empathy and expertise.
  • Offer personalized advice and transaction solutions for Personal Banking clients, building lasting relationships through trust and reliability.
  • Develop strong business connections by referring clients to specialist colleagues when needed.
  • Maintain high levels of client satisfaction and engagement through proactive communication and issue resolution.
  • Ensure adherence to compliance and risk management principles to safeguard both clients and the bank.

Your Team:

You will work closely with a diverse team of experts specializing in investments, credit, mortgage financing, and more. Our collaborative environment fosters knowledge sharing, mutual support, and a passion for excellence. We encourage internal mobility, offering various career paths and development opportunities to help you grow professionally.

Prerequisites:

  • Hold a college diploma (DEC) or equivalent.
  • Prior customer service experience, an inclusive attitude, and openness to diversity.
  • A positive demeanor and empathy towards clients.
  • An interest in technology and ability to share knowledge effectively.
  • The capacity to adapt to diverse situations.

Languages:

French

Compensation: The estimated annual salary for this position is around $62,000-$80,000 based on the location, industry standards, and job requirements.

Benefits:

  • A comprehensive health and wellness program.
  • Flexible group insurance.
  • A generous pension plan.
  • An Employee Share Ownership Plan.
  • An Employee and Family Assistance Program.
  • Preferential banking services.
  • Opportunities to participate in community initiatives.
  • A telemedicine service.
  • A virtual sleep clinic.

What We Offer:

National Bank prioritizes its employees' well-being and offers a dynamic work environment that encourages collaboration, creativity, and professional growth. We foster an inclusive workplace where everyone feels valued and empowered to contribute their best.



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