Customer Service Associate
5 days ago
About the Role:
As a Retail Merchandising Specialist with Hallmark Canada, you will play a crucial part in maintaining our presence in mass channel accounts. Your primary responsibilities will include ordering, receiving, and merchandising products according to a master schedule and plan.
Key Responsibilities & Duties:
- You will be responsible for supporting merchandising services, including inventory management and merchandising activities in assigned retail accounts or multiple accounts.
- Maintenance of scheduled service visits each week, adhering to set budgets that may fluctuate based on retail occasions.
- Upon receipt of instructions, you will follow the merchandising plan, productivity standards, and provided schedule while paying close attention to detail.
- Sharing feedback with your Territory Manager to optimize processes for efficiency and productivity, requiring flexibility to react to unforeseen issues.
- Providing additional support during vacant accounts, holiday periods, and peak seasonal demand periods.
- Supporting department revisions, remerchandising, relocations, and new store installations as required.
Communication Skills:
- You will maintain ongoing communication with your Territory Manager to stay informed about upcoming programs and in-store activities.
- Liaise with account management as a Hallmark representative regarding scheduled service calls and build/maintain strong relationships with account level management.
- Communicate clearly with your Territory Manager, ensuring accounts are serviced and merchandised to meet or exceed retail standards.
Qualifications & Experience:
- You must hold a High School Diploma.
- A background in retail is beneficial.
- Ability to lift up to 50 lbs regularly.
- Strong knowledge of Smartphone technology and effective email management skills.
Salary and Benefits:
We offer a competitive salary ranging from $45,000 to $55,000 annually, depending on experience. Additionally, benefits include [insert company benefits].
About Us:
Hallmark Canada is a leading provider of greeting cards, gift wrap, and other social expression products. We value our employees and strive to create a positive work environment.
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