Customer Service Associate

5 days ago


SaintFélixdeValois, Quebec, Canada Hallmark Full time

About the Role:

As a Retail Merchandising Specialist with Hallmark Canada, you will play a crucial part in maintaining our presence in mass channel accounts. Your primary responsibilities will include ordering, receiving, and merchandising products according to a master schedule and plan.

Key Responsibilities & Duties:

  • You will be responsible for supporting merchandising services, including inventory management and merchandising activities in assigned retail accounts or multiple accounts.
  • Maintenance of scheduled service visits each week, adhering to set budgets that may fluctuate based on retail occasions.
  • Upon receipt of instructions, you will follow the merchandising plan, productivity standards, and provided schedule while paying close attention to detail.
  • Sharing feedback with your Territory Manager to optimize processes for efficiency and productivity, requiring flexibility to react to unforeseen issues.
  • Providing additional support during vacant accounts, holiday periods, and peak seasonal demand periods.
  • Supporting department revisions, remerchandising, relocations, and new store installations as required.

Communication Skills:

  • You will maintain ongoing communication with your Territory Manager to stay informed about upcoming programs and in-store activities.
  • Liaise with account management as a Hallmark representative regarding scheduled service calls and build/maintain strong relationships with account level management.
  • Communicate clearly with your Territory Manager, ensuring accounts are serviced and merchandised to meet or exceed retail standards.

Qualifications & Experience:

  • You must hold a High School Diploma.
  • A background in retail is beneficial.
  • Ability to lift up to 50 lbs regularly.
  • Strong knowledge of Smartphone technology and effective email management skills.

Salary and Benefits:

We offer a competitive salary ranging from $45,000 to $55,000 annually, depending on experience. Additionally, benefits include [insert company benefits].

About Us:

Hallmark Canada is a leading provider of greeting cards, gift wrap, and other social expression products. We value our employees and strive to create a positive work environment.



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