Customer Service Director

4 weeks ago


Victoriaville, Quebec, Canada Ebgo Vélos électriques Full time

About Ebgo Vélos électriques

We are a family business based in Victoriaville, Quebec, dedicated to designing, manufacturing, and distributing electric bicycles under the Ebgo and Ebze brands. Our mission is to develop and market attractive, affordable, and enjoyable e-bikes that promote active mobility and contribute to a healthier planet.

As a key player in the cycling industry, we are committed to providing exceptional customer service and ensuring the satisfaction of our customers. We are seeking a highly skilled and experienced professional to lead our after-sales service team.

Key Responsibilities

The successful candidate will be responsible for:

  • Leading our customer service team and ensuring timely and effective resolution of customer inquiries and issues
  • Collaborating with our social media team to provide excellent customer service and support
  • Developing and implementing processes to improve customer satisfaction and loyalty
  • Managing customer complaints and claims in a professional and timely manner
  • Meeting performance indicators and conducting regular follow-ups to ensure continuous improvement
  • Proposing optimizations to improve product reliability and reduce service calls
  • Supporting our sales and events team as needed

Requirements

To be successful in this role, you will need:

  • At least 3 years of experience in a similar position or requiring similar skills
  • Knowledge of the cycling industry or retail and e-commerce environment
  • Excellent communication skills in French and English, both written and verbal
  • Mastery of Microsoft Office and Google Suite
  • Sales or management techniques (an asset)

What We Offer

  • A full-time, permanent position at our Victoriaville office
  • A flexible work schedule to meet our common needs
  • Opportunities for progression and professional development
  • A comprehensive benefits package, including collective RRSP and group insurance
  • A dynamic and family-oriented work environment


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