Customer Sales Representative

3 weeks ago

Laval, Quebec, Canada Trane Technologies Full time

Trane Technologies is seeking a skilled Customer Sales Associate to join our team at our Residential Parts & Supply Store in Laval. As a trusted advisor to customers, you will resolve parts or equipment issues, deliver quality parts and solutions, process customer orders, and respond to inquiries.

Responsibilities:

Engage with customers to identify needs, respond to inquiries, and offer timely quality solutions to their HVAC Parts & Supply needs.

Maintain current knowledge of Trane products, offerings, and promotions to partner with customers and grow sales by identifying related products or add-on extensions.

Execute quote and order management processes with high accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery.

Assist with warehouse/inventory management work as needed, including cycle counts, back orders, PO receipts, transfers, shipping & receiving, store stocking, inventory control, and bin location.

Qualifications:

GED or High School Diploma required

Experience in a fast-paced, customer-focused environment with a focus on customer service, continuous improvement, and safety

Minimum of 2 years of inside sales, retail, or related experience; HVAC sales/knowledge and a mechanical aptitude is beneficial

Proven experience in building customer relationships and maintaining professional customer service even in challenging situations

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer and welcome applications from all qualified candidates.

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