Senior Claims Specialist, Liability Expert

14 hours ago

Toronto, Ontario, Canada Zurich Insurance Company Full time
About the Role

Zurich Canada is seeking a highly skilled Senior Claims Specialist to join our team. As a key member of our claims team, you will be responsible for handling commercial liability claims of low to moderate exposure and complexity.

Key Responsibilities
  • Document claims files by accurately capturing and updating claims data/information in compliance with best practices.
  • Exercise judgment to determine liability by gathering and analyzing relevant facts, utilizing applicable law, and establishing basic principles of negligence.
  • Work to have a timely resolution to claims by developing case strategy, developing a case evaluation, and escalating issues as appropriate.
  • Establish timely reserves and perform ongoing review throughout the claims cycle within authority limits by estimating and validating the value of claims.
  • Negotiate settlement of claims by establishing an appropriate negotiation strategy and utilizing available tools and resources within authority limits.
  • Meet quality standards by following best practices.
  • Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols.
Requirements
  • Bachelor's Degree and 3 or more years of experience in the Claims or Insurance area.
  • Knowledge of insurance regulations, markets, and products.
  • Microsoft Office experience.
Preferred Qualifications
  • Commercial liability claims handling experience.
  • Effective verbal and written communication skills.
  • Strong analytical, critical thinking, and problem-solving skills.
  • Solid time management, prioritization, and multi-tasking skills.
About Zurich

Zurich is a leading global insurance company that is passionate about Diversity, Inclusion, Equity, and Belonging (DIEB). We strive to create an environment where everyone feels welcome and valued. Our culture is collaborative, and we value diversity of thought. We offer a comprehensive health/benefits plan, competitive total compensation package, and access to training and development opportunities.

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