Support Commercial

3 weeks ago

Abbotsford, British Columbia, Canada National Cable Specialists Full time
Description du poste

Il s'agit d'un poste multifonctionnel dans un centre d'affaires. Sous la responsabilité du directeur de centre d'affaires, la personne au support aux ventes doit être dynamique et motivée, prête à travailler dans un environnement d'équipe au rythme rapide et capable de fournir un service client de qualité supérieure à nos précieux clients.

Responsabilités principales
  • Offrir un service à la clientèle de qualité supérieure par téléphone, par courriel et/ou par d'autres moyens de communication de façon professionnelle;
  • Répondre aux demandes de renseignements des clients en temps opportun, avec l'aide d'autres membres de l'équipe au besoin;
  • Établir une relation professionnelle avec les clients et/ou les vendeurs selon les critères établis par le gestionnaire;
  • Prendre les mesures nécessaires pour résoudre les problèmes de service à la clientèle en temps opportun; assurer le suivi et vérifier que les engagements sont respectés par la suite;
  • Suggérer de manière proactive des produits associés et/ou alternatifs, selon les besoins;
  • Promouvoir les produits phares;
  • Informner rapidement la personne appropriée (directeur du centre d'affaires, représentants des ventes externes) des commentaires des clients concernant le prix, les produits, les services, etc.
  • Aider à effectuer d'autres tâches administratives nécessaires au bon fonctionnement du centre d'affaires, selon les besoins (p. ex. recevoir et trier le courrier, préparer les dépôts, les comptes créditeurs, les réclamations de fret, le traitement des documents pour la facturation, le rapprochement de la trésorerie et d'autres tâches assignées);
  • Adopter une approche proactive pour améliorer ses connaissances techniques grâce à la formation disponible sur les diverses gammes de produits et aux possibilités d'apprentissage;
  • Aider à effectuer d'autres tâches selon les besoins (achats/gestion des stocks).
Exigences
  • Détenir un diplôme d'études secondaires;
  • Idéalement, avoir 1 à 2 ans d'expérience connexe;
  • Posséder de solides compétences en communication et en relations humaines, faire preuve d'initiative;
  • Avoir une bonne connaissance de Microsoft Office (Word, Excel, OUTLOOK);
  • Avoir l'intérêt et la capacité d'effectuer des tâches de vente et des fonctions d'achat et de gestion des stocks, selon les besoins;
  • Avoir la capacité et le désir de développer et d'accroître ses compétences.

Il s'agit d'un poste avec potentiel d'avancement.

Pourquoi nous rejoindre?

Nous sommes un acteur majeur, engagé dans la transformation énergétique au Canada. Certifié* Great Place to Work, on offre un environnement de travail convivial, de l'autonomie et du pouvoir décisionnel.

Nous nous distinguons par notre :

  • Partage annuel des profits offert à tous qui s'ajoute à notre rémunération concurrentielle : récompenser les victoires fait partie de notre culture.
  • Solide réseau national permettant de réelles possibilités de grandir : nos gens font la différence.

Parmi nos avantages :

  • Programme d'assurances collectives flexible et complet qui s'adaptent aux besoins de chacun.
  • Ressources santé disponibles 24/7 : télémédecine et programme d'aide aux employés (PAE).
  • REER collectif avec contribution de l'employeur et CELI.
  • Programme de bourses d'études postsecondaires pour les enfants.
  • Lieux de travail munis de bornes de recharge.
  • Programme de reconnaissance des années de service.

Joins la grande famille Guillevin : un groupe en plein essor. Viens faire la différence et y faire carrière.

Notre processus de recrutement assure l'égalité et la diversité. Prends note que seuls les candidats retenus seront contactés.

*il s'agit d'une certification au sein d'une organisation plus grande dont Noramco fait partie.

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