Customer Service Representative

4 weeks ago


Delta, British Columbia, Canada Mauser Packaging Solutions Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Mauser Packaging Solutions. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.

Responsibilities:

  • Establish and maintain strong relationships with customers through effective communication and issue resolution.
  • Process orders, manage inventory, and resolve any conflicts or discrepancies.
  • Communicate order confirmations, changes, and cancellations to customers and internal teams.
  • Identify and resolve customer complaints in a timely and satisfactory manner.
  • Collaborate with sales, operations, and planning teams to ensure seamless service delivery.
  • Prepare and review reports for management and customers, including inventory and open order reports.
  • Process plant claims and manage deductions for shortages, quality issues, and other miscellaneous items.
  • Maintain accurate records and files, including shipping documentation and customer orders.

Requirements:

  • Associate or bachelor's degree preferred, but not required.
  • 3-5 years of customer service experience, with a strong background in manufacturing.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Proficiency in Microsoft Office Suite, including Excel, and CRM experience a plus.


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