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Customer Service Manager
5 days ago
At RONA, we're passionate about helping people bring their projects to life. With over 22,000 employees across Canada, our teams from the RONA+, RONA, and Dick's Lumber banners are driven by a desire to make a difference in the communities we serve.
We're committed to providing an exceptional customer experience, and that starts with hiring talented individuals who share our passion for customer service. As a Customer Service Manager - Store Development, you'll play a key role in building your career while contributing to the growth and success of our stores.
About the RoleThis is a leadership position responsible for supervising work according to set priorities and company requirements. You'll resolve any issues that may arise while ensuring customer satisfaction, carry out merchandising duties as directed, and supervise the replenishment process. Additionally, you'll manage promotional activities, develop effective marketing strategies, and assist in recruiting staff for the department under your responsibility.
You'll determine work schedules while complying with established labour budgets and ensuring customer needs are met. Coaching, encouraging, and motivating teams will also be part of your responsibilities. Other related tasks will ensure the store runs smoothly.
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